Report a Fraud

Secure Banking Promise

Report a Fraud

Have you noticed an unusual transaction on your account and want to know what to do about it


Phone numbers to report suspicious activity on:


Your bank account

Noticed any unusual transactions?

If you think you've been a victim of payment fraud or noticed payments to a shop, company or online store you don't recognise, you can report it to us on the following numbers: 

  • Calling 1800 245 403 (Monday to Friday 8am-8pm, Saturday 8am-6pm and Sunday 9am-5pm)
  • If calling from outside Ireland or outside of these hours call (+44) 370 010 1913

You can reverse the charges on calls from abroad through the international operator when calling from a landline. Calls may be recorded

Your credit card

Fraud on credit cards

You can report credit card fraud to us using the following numbers:

  • Personal credit cards, call 1890 924 257 (24/7)
  • From outside Ireland, call (+44) 345 300 4350 (24/7). 

You can reverse the charges on calls from abroad though the international operator when calling from a landline. Calls may be recorded.

Phone or email

Suspicious email

If you have received a fraudulent or suspicious email and not responded to it please forward the email to

If you have responded to the email, please call our Fraud Team on 1800 245 403. (Calls may be recorded).


From outside of ireland call (+44) 345 301 5748


Remember, if an offer seems too good to be true, it usually is - don't respond to any unsolicited communication.

Add your signposting title here… Don't recognise a transaction?

If you don't recognise a payment on your statement it could be because the company you have made a payment to may have a different trading name from the one you expect.

Unrecognised transactions
Add your signposting title here… We are commited to protecting our customers

Our detection system looks out for unusual patterns on your account, and if we notice anything of concern, we may contact you using our automated system or an operator to help protect you against fraud.

If you receive a call or voicemail from us about your bank account or debit card, please call us back on 1800 245 403 as soon as possible (calls may be recorded).
If we do not hear from you we may send a letter asking you to contact us.

To help us in our fight against fraud, please ensure all your contact details are accurate and up to date.

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