Emergency Contacts - Help And Support | Ulster Bank

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Emergency phone numbers

24/7 contact options to talk to us

Our Security Promise
Secure banking promise logo
Secure Banking Promise We put your security first

Whether you’re banking online or using our mobile banking app, rest assured you are protected by our Secure Banking Promise.

 

1.We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information secret

2.We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3.We'll help you protect yourself with tips on staying secure and free tools for extra protection

 

Remember to take sensible precautions

Keep your antivirus and firewall software up to date, we also provide free security software from the experts at Trusteer for added protection. 

Calls may be recorded for training and monitoring purposes.

We're here to help Reporting a fraud or scam

Debit card, cheque or bank account fraud

To report debit card, cheque or bank account fraud, call:                         

                             From the Republic
of Ireland
From abroad
Fraud Helpline
Mon-Fri 8am-8pm,
Sat 8am-6pm or
Sun 9am-5pm)
1800 245 403 +44 125 230 8047
Personal debit cards
lost or stolen line
1800 245 399 +44 131 549 8186

Calls may be recorded.



Reporting suspicious emails

Sometimes you get emails pretending to be from legitimate sources - but they’re actually a tactic used by fraudsters to get you to give away personal or private information. This is called phishing.

If you have any doubts or suspicions about an email you receive, don't respond or click on any links.

If you do receive a suspicious email you can report it to us by forwarding it to phishing@ulsterbank.com

More about suspicious emails
Suspicious emails

Criminals will sometimes attempt to lure you into entering your details at a fake but genuine looking website. Fraudsters then use your details to access your accounts and steal your identity or money. Criminals can also use links or attached files within emails as a way to infect your computer or device with malicious software (malware) - these are known as phishing emails.

Here's how to spot a phishing scam:

When you receive an unsolicited email you should check it for signs that it may not be from the person/company it appears to be from.

  • Check the email address - Is it the same as the email address you usually receive emails from, or just similar.
  • Check the email subject line - anything along the lines of "There is a secure message waiting for you", "Security Alert", "System Upgrade" and so on should be treated as suspect.
  • Check the message title - if it reads 'Dear Customer' or 'Dear Valued Customer' or if isn't personalised at all, then you should be suspicious. Phishing emails will not usually include your name.
  • Be wary if the email asks you to click on a hyperlink or a button to download a file. Wording such as 'verify your account or password' or 'update your security details' should be viewed as suspicious – they are likely to take you to a copycat website where you may be prompted to enter personal details which can be used to commit fraud.
  • Be suspicious of any message that creates a sense of urgency, such as 'If you don't respond within 48 hours, your account will be suspended'. A legitimate company will not create a false sense of urgency.
  • Check the grammar and spelling for mistakes or inconsistencies.

Top Tip! You can hover your mouse pointer over hyperlinks (or buttons) to see the underlying website URL.


Remember:

  • Ulster Bank will never ask you for your full PIN or password.
  • Never respond to any unexpected or suspicious emails.
  • Don't click on any links or attachments within unexpected or suspicious emails
  • Report suspicious emails
  • If you have received a fraudulent or suspicious email, and not responded to it, please forward the email to phishing@Ulster Bank.com

Find out more on staying safe online:

Report suspicious emails to us at: phishing@ulsterbank.com (if you have NOT responded)
or by calling 1800 245 403 (+44 125 230 8047 from abroad) (if you have responded)

Calls may be recorded.

More on reporting fraud

    

               

Reporting credit card fraud

To report fraud relating to your credit card call:
                            

                             From the Republic
of Ireland
From abroad
Personal credit cards
lost or stolen helplineLines open 24/7
 
1890 924 258 +44 126 850 0813

Calls may be recorded.





Suspected scams

There are a range of other ways that fraudsters will try and get access to your details and your money.

Read more about other common scams and how to avoid them.


 

More about suspected scams
Young lady at a cash machine
Add your signposting title here… Emergency Cash

If your card is lost or stolen and you need emergency funds, you can take advantage of our 24 hour Emergency Cash service.

 

After answering a few quick security question, you will be given a code allowing you to withdraw cash without a card from any Ulster Bank or EasyCash cash machine.

 

1800 245 399

 

Wallet sitting alone on an outside table
Add your signposting title here… Lost/Stolen Emergency number

If you lose any Ulster Bank Debit or Credit Card or you suspect that it has been stolen, please call our Card Loss Centre immediately on:

 

1800 245 399

 

 

If you are abroad please call:

 

+44 131 549 8186 for Debit Cards.

+44 126 850 0813 for Credit Cards.

 

If you're signed up to online banking, you can also report your card lost and order a replacement online. You can find this on the Card services page in Anytime Internet Banking.

family at the back of an open car on holiday
Add your signposting title here… International Debit Card Helpline

Please call this number if your card is stopped abroad or you suspect fraud or unusual activity on your card.

 

0044 131 339 7609

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