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How to protect yourself

Find out how to minimise risk

Download free software to help keep you safe

Ways to bank safely

Hints and tips to keep you safe

Beware of online threats

Avoid ID theft

Keep your computer up to date

Operating system updates

The latest operating systems - such as Windows XP and above and Mac OS X - can automatically keep themselves up-to-date.

This typically means that you have the option to have updates automatically downloaded as soon as they're available, helping to protect your computer from security breaches. Take the time to review your settings.

You can find out more about updating your operating system by visiting the Microsoft or Apple websites.

It is important to keep ALL software up to date, including Adobe and Java.

Microsoft updates

Apple software update

Use 'strong' passwords

How to create a strong password

Whatever you’re logging into, having a unique, strong password is essential.

Creating a strong password is pretty simple:

  • Use a random combination of your favourite things that only you would know about. For example, your favourite fruit, with your pet’s name and a memorable number.
  • Try to create unique passwords for each site and service, otherwise if someone cracks your password on one site then they’ll be able to crack them all.
  • Don’t use your Personal Identification Number (PIN) number in your password.
  • Don’t use family names or birthdays for your password - this information is often easy to find online.
  • Don’t use dictionary words. Criminals will keep a list of commonly used passwords.
  • Ideally you should change your password regularly.

It's also important you keep your computers operating system and all software up to date; installing updates when prompted to do so keeps your computer safer.

We will never ask you for your full PIN or password.

Browse more safely

Use secure networks

Secure networks

Wireless routers are now commonly used in many homes to connect computers to the internet. You should always ensure wireless routers have their security features turned on to protect from malicious attackers searching for wireless networks to break into. Attackers who access your network could anonymously hijack your internet connection and steal personal information stored on your computer.


How to secure your wireless router at home

If you are not sure how to complete some of these tasks, ask someone with computer experience whom you trust to help.Refer to the documentation that came with your hardware to find out how to protect the router Make sure that every computer using your wireless router has a firewall.

Use a strong password to access your wireless router. Get Safe Online provides guidance about how to protect a wireless network.

Our Online and Mobile Security Promise

We put your safety and security first

Whether you’re banking online or using our mobile banking app, rest assured you are protected by our Secure Banking Promise.

1.We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information secret

2.We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3.We'll help you protect yourself with tips on staying secure and free tools for extra protection

Remember to take sensible precautions

Keep your antivirus and firewall software up to date, and download and install the free Rapport security software.


Find out how to be protected by our promise

Mobile security hints and tips

Keeping you safe when you're on the move



When creating a password for your mobile device:

  • If possible, use numbers and symbols as well as letters
  • Don’t use your Personal Identification Number (PIN) or re-use other exiting passwords
  • Don’t use family names or birthdays as these are easy to guess

About your device

About your device

We recommend that you don’t remove any security controls from your handset/device (this is know as jailbreaking or rooting). Make sure you keep your device’s operating system up to date – upgrades often include increased security measures.

Texts and emails

Text messages and emails

Fraudsters often send unsolicited text messages and emails to try and get you to tell them your personal information.

  • We will never ask you for your full Personal Identification Number (PIN) or password.
  • Never respond to any unexpected or suspicious emails.
  • Don't click on any links or attachments within unexpected or suspicious emails.

In public places

In public places

When you’re using the mobile banking app in a public place, make sure people can’t look over your shoulder, you can get a privacy screen for your tablet to make it harder for people to see what you’re doing.

Official app stores

App stores

Only download mobile apps from official app stores such as the iTunes app store, Google Play store and Blackberry App World. Our apps are only available from official app stores.

Websites and apps

Websites and apps

Don’t download content from websites unless you are sure that the website is reputable – this will help to avoid downloading malicious software that enables others to access your personal information.

How to protect yourself

Three easy ways to bank safely online

Card reader and debit card on a laptop
Trusteer Rapport console
Woman in the kitchen checking her smart phone


Download free software to keep you safe

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