Your Contact Details
Update your contact details to prepare for changes to log on.
From early July to mid August, we’ll be sending upgraded Bankline card readers to your existing Smartcard users. This is in preparation for new Payment Service Directive 2 (PSD2) regulations, which come into effect on 14th September 2019.
The upgraded card readers will give you more security when logging on, authorising payments and making administrative changes on Bankline.
It’s important you ensure all Bankline user contact details are up to date by the 30th June 2019.
If details are incorrect, your users will not receive their upgraded Smartcard reader (plus Smartcard if required) and will be unable to log on to Bankline after 14th September.
Please ensure that a Bankline user with administration privileges checks and updates the following information as soon as possible:
- Bankline customer address
- All user addresses
- All user mobile numbers (where available)
- If it’s not a Republic of Ireland number, please include the country code (eg. 0044 for UK, 0033 for France)
- All user email addresses
For instructions on how to update these details, follow the links below:
Updating customer address -
Updating user address email and mobile number -
Further details on the PSD2 changes and how to use the upgraded Smartcard readers will be shared over the coming months. Please look out for these vital updates.
If you have queries or concerns in regards to this request please contact the Bankline helpdesk - 1850211609.