Bankline Security Centre | Ulster Bank

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Bankline Security Centre

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Ulster Bank Ireland DAC Bankline Security – Rapport Decommissioning

From 31st January 2019, IBM Trusteer Rapport will no longer serve as an additional layer of security protection on Bankline.

Why is the Bank no longer offering Rapport?

Keeping our customers safe and secure is of paramount importance to us. We constantly update our systems and monitoring processes with layered security systems which help protect you, in addition to the security credentials you use for log in and payments.

 

However, the range of cyber threats affecting our customers has grown and evolved in recent years.

 

Rapport provides an additional layer of protection against the specific threat of financial malware, which aims to capture your PINs, passwords and other security credentials.

 

In recent years additional threats have emerged such as ransomware, which locks you out of your computer and demands payment from you in order to restore access. Meanwhile, data breaches have become more prominent, placing confidential data in to the public domain, thereby inflicting reputational damage and possible regulatory fines.

 

The bank is accordingly moving to a new solution that targets this broader range of threats.

 

What does this mean?

 

You need to decide whether to keep Rapport on your computer.

 

We currently sponsor our customer’s use of Rapport, which gives protection when using our websites. Once we end that sponsorship on 31st January 2019, our webpages will be removed from Rapport's enhanced protection list. The additional security that Rapport currently provides to Bankline and other Ulster Bank, NatWest and RBS websites will no longer be available. This means the Rapport icon in your browser will remain grey when you visit Ulster Bank, Royal Bank of Scotland or NatWest webpages in the future. Rapport will remain on your machine and will continue to offer protection from malware against those pages you have manually added and any other companies using IBM Trusteer Rapport. Unless you bank with another provider who offers Rapport, we suggest you uninstall the product, as per guidance below.

 

You can uninstall Rapport by following the appropriate link below.

 

Uninstalling Rapport - Windows XP

 

Uninstalling Rapport - Windows Vista and Windows 7

 

Uninstalling Rapport - Windows 8

 

Uninstalling Rapport - Windows 10

 

Uninstalling Rapport - Mac OS X

 

I want to keep Rapport – what should I do?

 

You don’t need to do anything – Rapport will keep working. If you leave it in place, Rapport will remain on your machine and will continue to offer protection from malware against those pages you have manually added and any other companies using IBM Trusteer Rapport.

 

However, the additional security that Rapport currently provides to Bankline and other Ulster Bank, Royal Bank of Scotland and NatWest websites will no longer be available.

 

I am multi-banked.  What should I do?

 

Rapport is still promoted by many other banks around the world.

 

If you use online services from another bank, and that bank offers Rapport protection, then we recommend that you retain Rapport to ensure the security of these other services is maintained.

 

I no longer want Rapport – What should I do?

 

You can uninstall Rapport by following the appropriate link below.

 

Uninstalling Rapport - Windows XP

 

Uninstalling Rapport - Windows Vista and Windows 7

 

Uninstalling Rapport - Windows 8

 

Uninstalling Rapport - Windows 10

 

Uninstalling Rapport - Mac OS X

 

How best should I protect myself online?

 

Rapport has always functioned as an additional layer of protection for our customers.

 

If you need any further guidance on how to protect yourself online after this change, please visit our Security Centre.

Latest fraud trends and information

Combination Malware and Vishing attacks

We have recently seen fraud threats that combine Malware and phone calls. The Malware is downloaded when opening an attachment in an email. Once infected, it will prevent you from logging in to Bankline and present a screen saying to call to resolve the issue. When you call the number given they will impersonate the bank and try to obtain your PIN, password and Smartcard codes to resolve the issue, they will then use this to access your account. Remember genuine bank staff will never ask for your PIN, password or Smartcard codes over the phone in any circumstances.

Unauthorised changes to templates and bulk lists

Protect yourself and your business from unauthorised changes to any of your templates or bulk lists that could then lead to fraudulent payments. You can apply additional protection by enforcing the use of Smartcards to approve any changes.

You can also make any changes subject to dual control so a second person also has to approve changes before they are made. You can amend either of these preferences in the Administration section of Bankline under Payment preferences.

Top tips for staying safe on Bankline

1.     Use the functionality of Smartcard authorisation and dual authorisation to protect your payments and changes made in Bankline.

 

 2.     Check user privileges and that users don’t have access to information and functionality that they don’t need.

 

 3.     Create a secure password that cannot be guessed.

 

The three nevers

Remember these tips to help keep your business safe when using Bankline:

 

·         We will never ask for your full PIN & password online: only 3 random digits from each are needed to log in

 

·         We will never ask for your PIN & password or any smartcard codes over the telephone: beware of imposters

 

·         We will never ask for smartcard codes to log in: these codes are used to authorise payments

 

 

 

Dual Authorisation

Dual Authorisation makes life much harder for fraudsters because they'd need to compromise multiple user profiles to succeed. With this setting turned on, two individual Bankline users need to authorise a payment instruction using their Bankline smartcards.

Find out more
Do you want to report a fraud or cyber crime?
Contact us

If you suspect fraudulent activity on Bankline, call: 1800946517

Lines are open Monday - Friday 7am - 8pm (excluding Bank holidays).  

Calls may be recorded.

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