Important Notice about Closure to New Business:

UIster Bank Ireland DAC is no longer accepting any new application requests from personal customers. There are some exceptions to this for existing customers, click here for further information.

Current Accounts

Visa debit cards

Features, benefits and emergency contact numbers

On this page

Emergency contact numbers

Card guides

FAQs

Emergency contact numbers

For Lost/stolen cards call us immediately on 1800 245 399.

Lines are open 24/7. Calls may be recorded. Call +44 131 549 8186 from abroad.

For help when abroad call us immediately on 0044 131 339 7609. If your card is stopped abroad or you suspect fraud or unusual activity. Calls may be recorded. Visit this page for more info on using your card abroad.

serviceCARDs

Guide to serviceCARDs

debitCARDs

This card is no longer available to new customers.

Guide to debitCARDs

cashCARDs

Guide to cashCARDs

Frequently Asked Questions

What if my Contactless card is stolen? Close

You should notify us as soon as possible. If anyone has fraudulently used your Contactless card to make a transaction, as long as you have kept your details safe, you will not be responsible for any losses incurred.

Will I be charged for making a Contactless transaction? Close

Yes. Please visit our current account fees and charges page for more information on transaction fees.

If you are using your card abroad you will be charged the same rate applied to normal purchases. Please click here for more information.

If I have two Contactless cards, can I be charged twice? Close

No. If you have two Contactless cards in your wallet and hold it over the reader, the payment will normally be rejected. But to be safe you should remove the card from your wallet before using it - as you would for any other payment.

My Contactless card isn't working Close

Please ensure the following:

You have first performed a Chip & PIN Point of Sale transaction to activate the technology
You are holding the card close enough to the Contactless terminal
That it was not an issue with the terminal itself
That you removed the card from your wallet before making the transaction (i.e. the signal from any other Contactless cards you may have did not interfere)

The antenna within your Contactless card is delicate and can be broken, for example if you bend your card by sitting on it. After confirming the above reasons, if the Contactless technology is still not working, it may be necessary to request a replacement card.

Is there a limit to the number of transactions I can make? Close

No, however, you will occasionally be asked to undertake a Chip & PIN / signature transaction as an extra security feature.

How to I get a Contactless card? Close

If you're eligible, a Contactless card will be issued as standard when your existing card requires replacing. If you don't want to wait, please pop into your local branch to enquire about ordering your Contactless card today.

My PIN* is blocked, what do I do? Close

If you enter your PIN incorrectly 3 times in a row at any retailer, you will need to unlock your PIN at any Ulster Bank cash machine by selecting 'Account Services' and 'Unlock PIN'. A message will be displayed to confirm that you have unlocked your PIN.

Don't know your PIN? Contact your branch who will need to send you a 're-advice' of your PIN. Once you receive this, please follow the above instructions to unlock the PIN.

If you enter your PIN incorrectly 3 times in a row at any cash machine, you will need to ask the branch to send you a 're-advice' of your PIN.

*Personal Identification Number

How do you lock and unlock your debit card? Close

If you've misplaced your debit card, or want to stop it from being used, you can temporarily lock your card to protect it from unauthorised use. You can lock and unlock it using your Mobile Banking app at any time, giving you greater control of your card when you need it the most.

App available on most smartphones to customers with Anytime Internet Banking and a Republic of Ireland or international mobile number in specific countries. Debit card lock available to Personal and Business customers registered for Mobile Banking.

A Government Stamp Duty charge of 12 cent is applied to each domestic cash withdrawal made at an ATM. The total fee paid per annum per card is capped at €2.50 on ATM only cards and €5 on combined ATM and debit cards, and is applied annually in January.

Need additional Support?

If you need additional support, please visit our Support Centre.