Determined to lead (DTL) is a leadership programme that was introduced in 2015 across the NatWest Group. It teaches the skills and techniques that enable people leaders to lead, manage and coach their teams so they make positive behaviour change and improve their performance. The programme is supported by Performance Excellence Consultants who coach our leaders and embed the programme. This bank-wide investment means that all people leaders have a common leadership language which allows for consistency in how we serve our customers and work together.