We look to attract, develop and retain the best people and to make sure they have solid career development opportunities. In order to achieve this, we invest heavily in training and development, across all levels of staff providing access to dedicated career development resources, including assessments, training, online resources and mentoring.
One key investment we make in our people is supporting and promoting the Ulster Bank Academy, which offers a wide range of technical education and personal effectiveness programmes. Supplementing the Academy all employees have access to leading edge courses from Harvard Business School, getAbstract and Skillport through the RBS Learning Management system.
Our People Standards and our Leadership Standards support Our Values and help us become a better bank for our customers and our people. There are opportunities for all staff to progress their careers by learning on the job, and through access to structured technical training and coaching. All employees also have access to Your Learning, web-based training and other online resources.
To maintain sector specific knowledge, all Ulster Bank employees undertake mandatory training through our online Group Policy Learning (GPL) platform. The training covers regulatory issues including anti-bribery and corruption, health and safety and fraud awareness training.
To encourage awareness and take up we launched the following initiatives in 2015
· Flightpath – a dedicated portal with extensive information and resources to support carer development
· Text alerts – ensuring employees are aware if and can access easily all relevant and development opportunities
· Learning Bank - a bi-monthly newsletter with information in learning opportunities
All of these initiatives were promoted during ‘Learning at Work’ week our first Bank wide learning event for staff across all divisions.
Awards and Recognition
Ulster Bank’s Academy won 2 prestigious awards at the Irish Institute of Training and Development Awards
- Best overall Learning and Development Organisation
- Best Learning and Development Organisation (Large Companies)