Social Media - Media Relations | Ulster Bank

Social Media

Follow us on Social Media

We’re committed to making helpful banking available in as many places as possible. That's why we’re on different social media channels, responding to your queries and keeping you informed. We take your security seriously so please don't publish your personal details on social media sites.

Important Information

By clicking the above links you will be taken to independent third party websites not associated with Ulster Bank or the RBS Group. With the exception of our own Tweets or Messages, we are not responsible for and do not endorse, guarantee or control the views or opinions expressed by these third party sites. For your own safety, please do not disclose any personal information or account details on social media sites. By following any of our Ulster Bank social media accounts you agree to be bound by the following terms.

Accordion

Icon expand Social Media House Rules – Republic of Ireland



These House Rules apply to social media accounts operated by Ulster Bank Ireland DAC (‘Ulster Bank’, ‘us’, ‘we’, ‘our’) on social media platforms, including but not limited to, Facebook, LinkedIn, Twitter and YouTube.

Any references in these House Rules to ‘you’, ‘your’ or ‘yours’ are references to the person(s) using our social media accounts.

We have designed these House Rules so you can interact with us in a safe and appropriate way. If you do not accept these House Rules, please do not use our social media accounts.

We are part of The Royal Bank of Scotland Group (‘RBS’). For information about our group of companies please visit the RBS website

Unless we state otherwise, our social media accounts are only intended for residents of the Republic of Ireland.

The basic rule for using our social media accounts is: only post information you are happy for everyone to see.

Do’s and don’ts

Do’s

Do keep your comments or messages succinct.

Do keep comments or messages on-topic.

Do only comment or message us with your own opinions.

Don’ts

Don’t comment or message personal or confidential information.

Don’t use offensive, indecent or obscene language that could be discriminatory or promotes discrimination of any kind, or that may be considered as bullying or harassment.

Don’t use our social media accounts to incite, condone or encourage conduct which could result in a criminal offence, civil liability or otherwise breach any laws or regulations including any laws regarding competition.

Don’t comment or message anything that could be considered defamatory or embarrassing, or damaging to an individual, company or entity’s reputation.

Don’t post links or direct others to material containing viruses, corrupted files or anything that may cause damage to or interfere with computer hardware or software or to material which is offensive, indecent, obscene or may otherwise breach the terms of use of the relevant social media account.

Don’t use our social media accounts in any way which is anti-competitive or could be expected to give rise to anti-competitive behaviour.

If you don’t comply with these House Rules we may delete your comments or block you from our social media accounts.

Management of our social media accounts

Our social media accounts may be managed by Ulster Bank employees and/or third parties appointed by Ulster Bank. We cannot moderate what others post about us or RBS before it is posted, but we may (if we are able) remove posts which don’t comply with our House Rules.

Views and opinions

Social media platforms are independent third party websites and are not associated with us or RBS; we can’t control what they do.

With the exception of our own comments and messages, the views and opinions expressed on our social media accounts are the views and opinions of the person posting the information and are not our views or those of RBS. While we try to ensure that the information on our site is current, we cannot guarantee that the information provided on our social media accounts will be complete, accurate or up-to-date.

Complaints

If you would like to make a formal complaint about the financial or other services we provide, please follow our complaints procedure:

How to Complain – Republic of Ireland

If you do make a complaint through our social media accounts, we will try to collect details of the complaint, using secure communication. We will attempt to resolve your complaint through our standard customer complaint procedure.

Using your comments, ideas and images

You confirm any material (like suggestions, ideas, videos or photos) you post or message to our social media accounts belongs to you and does not infringe anyone else’s intellectual property rights. Unless prohibited by the social media platform’s own terms of use, you also grant us and RBS a non-exclusive royalty-free, perpetual, worldwide licence to use develop, reproduce, modify, adapt, publish, distribute, and display the material in any medium.

Our materials and intellectual property

Our names, images, trade marks and other materials contained on our social media accounts are protected by intellectual property rights. You must not use these materials for any reason without our express consent.

External websites

Where there are links to third party websites or resources, whether posted by us or a third party, you access these at your sole discretion and at your own risk. We are not responsible or liable for any damage caused by third party websites or resources.

Please note that external websites are governed by their own terms of use and privacy policies and you should read these carefully.

External websites

Where there are links to third party websites or resources, whether posted by us or a third party, you access these at your sole discretion and at your own risk. We are not responsible or liable for any damage caused by third party websites or resources.

Please note that external websites are governed by their own terms of use and privacy policies and you should read these carefully.

Advice

Our comments or messages are not intended to provide any financial, investment or professional advice and shall not be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. You should obtain advice from a qualified financial advisor before making any investment decision.

Changes

We reserve the right to amend these House Rules at any time without prior notice. We will notify you on our social media account when there has been a change to these House Rules. You should make sure you are complying with the current House Rules.

We reserve the right to close our social media accounts at any time, without prior written notice.

Notices

Please do not issue any formal notices to us through our social media accounts. These should be sent to our address which is indicated below within the ‘Regulatory information’ section.

Governing law

These House Rules are governed by the laws of the Republic of Ireland. Any dispute regarding these House Rules shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.

Regulatory information

For customers resident in Republic of Ireland and dealing with Ulster Bank Ireland DAC: Ulster Bank Ireland DAC. A private company limited by shares, trading as Ulster Bank, Ulster Bank Group and Banc Uladh. Registered in Republic of Ireland. Registered No 25766. Registered Office: Ulster Bank Group Centre, George's Quay, Dublin 2. Member of The Royal Bank of Scotland Group. Ulster Bank Ireland DAC is regulated by the Central Bank of Ireland. Calls may be recorded.

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