Vishing is a type of phishing scam that happens on the phone. The word vishing is a combination of ‘voice’ and ‘phishing’.
These are unsolicited phone calls from fraudsters which encourage you to give out your personal details, such as your card, PIN, Mobile Banking App activation/passcodes or card reader codes. The fraudsters can pretend to be your bank, the police, or any other official company.
- How to avoid becoming a victim of voice phishing
- Never give out your Mobile banking App activation codes and passcode
- Never give your full Anytime Banking PIN, full Anytime Banking password or card reader codes to anyone over the phone, even a caller claiming to be from your bank or the police
- If you get a call asking you for this information, end the call immediately
- If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website
- If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so