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  • Your name and address
  • Your account details and what it relates to
  • When your issue occurred
  • A description of your complaint
  • How you have been affected by this
  • A contact number and a convenient time to contact you

 

The Financial Servicesand Pensions Ombudsman offers a free independent service and they can help with most financial complaints. However, there are some limitations on what the Financial Services and Pensions Ombudsman can look into, and further information about this can be obtained from them directly.

 

 

You can write to them at:

Financial Services and Pensions Ombudsman
Lincoln House, Lincoln Place
Dublin 2, D02 VH29
Tel: 01 567 7000
Email: info@fspo.ie
Web: www.fspo.ie

This will help us to understand your issue and what has gone wrong, to make sure we can get your complaint to the right person to fully investigate and fix your issues, putting you back in the position you were in before the complaint

Your contact details will help us to get hold of you if we need to discuss your complain or require further information

(Please note – our calls may appear as ‘private’, ‘unknown’ or ‘withheld’ on certain handsets

  • You will receive a response so you know we have received your complaint containing your complaint reference number for your records and so we can always find your information quickly should you need to contact us.
  • We will ring you to discuss your complaint and help to resolve things quicker, please provide us with your contact details and preferred time for us to call.
  • We will keep you updated with written communication after 5 working days if we are still investigating and then at regular intervals.

For mortgage debt assistance call us today:

  • From the Republic of Ireland on 1800 435 763
  • From outside the Republic of Ireland on 00353 1709 2118

For loan or overdraft debt assistance 

  • From the Republic of Ireland on 1850 201 210
  • From outside the Republic of Ireland 0044 2890 538 702

Debit Card - Ulster Bank ATM* Exchange rate

 

Ulster Bank is committed to providing cardholders with a convenient way to pay when travelling within Northern Ireland.

The Exchange rate tool defines the Ulster Bank Foreign Exchange rate provided to its Republic of Ireland Customers when using a Debit card at all Ulster Bank sterling ATMs.

Please click here to use the Exchange rate tool

 

Rate for Ulster Bank Republic of Ireland customers who use Ulster Bank ATMs in Northern Ireland

The Ulster Bank ATM rate is determined by reference to the wholesale foreign currency markets and is sourced from a number of market intermediaries. The rate is applied circa 08:15hrs each working day, prevailing until the same time the next working day. A small business margin is applied to cater for market fluctuations.

* - Automated Teller Machine.

Note: Please refer to the 'Debit Card charges and foreign transaction fees' section in our A guide to personal accounts fees & interest brochure (PDF, 264 KB) for further details on charges or fees applied. 

 

Debit Card - Ulster Bank ATM* Exchange rate

 

Ulster Bank is committed to providing cardholders with a convenient way to pay when travelling within Ireland.

The Exchange rate tool defines the Ulster Bank Foreign Exchange rate provided to its NI Customers when using a Debit card at all Ulster Bank euro ATMs.

Please click here to use the Exchange rate tool

 

Rate for Ulster Bank NI customers who use Ulster Bank ATMs in the Republic of Ireland

The Ulster Bank ATM rate is determined by reference to the wholesale foreign currency markets and is sourced from a number of market intermediaries. The rate is applied circa 08:15hrs each working day, prevailing until the same time the next working day. A small business margin is applied to cater for market fluctuations.

* - Automated Teller Machine


Note: Please refer to the 'Debit Card charges and foreign transaction fees' section in our guide to personal accounts fees & interest brochure for further details on charges or fees applied.

 

 

 

 

It’s difficult to know where to turn when you’re struggling financially. We’re here to help. Call us and we’ll take the time to understand your situation, and talk through the options available to help you. When you call, it’s good idea to have these details to hand to help us get an accurate picture of your situation: 

  • Your monthly income (including any benefits, overtime, bonuses)
  • Your monthly households spending  (including all of your bills and expenses)
  • The amount you owe
  • The number of organisations you owe money to

You should be able to find most of this information on your bank statements or by looking at your bank account online. If you don't bank with Ulster Bank, call your provider as soon as you can.

 

For mortgage debt assistance call us today:

  • From the Republic of Ireland 1800 435 763
  • From outside the Republic of Ireland 00353 1709 2118

For loan or overdraft debt assistance please call:

  • From the Republic of Ireland 1850 201 210
  • From outside the Republic of Ireland 0044 2890 538 702

Freephone:

1800 200 162

Or if you are calling from abroad:

00353 1709 2042

Lines are open Monday to Friday 9am to 5pm

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