Coronavirus

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Coronavirus (COVID-19)

We're here to support you

An update from Ulster Bank

We understand that these are uncertain times, and many of you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority, and we are closely following advice from Government and the relevant authorities to make sure that we are prepared.

If you’re concerned about being affected financially or being unable to get to the bank due to coronavirus (COVID-19), we’re here to help. We will use this page to let you know of what help and support is available, and to give you updates on our services.

Help managing your money

We know you may be worried about being impacted financially due to coronavirus (COVID-19), and we want to support you. We have put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak:

 

Refunds on request for credit card cash advance fees, where you've needed to access cash in an emergency

To request a cash advance fee is waived contact us on 1890 924 257

 

 

You could apply to increase your overdraft

You can contact us on 1890 587 587 to discuss changing your Overdraft limit.

 

Lending is subject to credit review and approval, view eligibility here.

 

You could request an increase in your existing Debit Card cash withdrawal limit 

Apply to increase debit card limit contact us on 1850 424 365

 

Review how to manage your debit card here.

Early Closure of fixed term deposits, accessing your money with no loss of earned interest (subject to DIRT*)

* Deposit Interest Retention Tax

To access your fixed term deposits contact us on 1850 211 594

 

 

Payment breaks on loans for up to three months


For Loan payment breaks contact us on:

1850 201 210 and  +44 2890 538 702 from outside Ireland

 

Please note that if you decide to call us, there will be a higher than normal call wait time, and calls may be recorded for training and monitoring purposes.  If you are not registered for mobile banking and need help to do so, read our step by step guide on registering for mobile banking.

 

You could apply for an increased credit card limit

Apply to increase credit card limit contact us on 1890 924 257

 

Lending is subject to credit review and approval, view more tips on how to manage your credit card here.

Use contactless and mobile payments

 

Contactless payments can be made with our debit and credit cards meaning you don’t always have to touch the keypad to enter your PIN on the retailers payment terminal – or pay with cash.

 

Simply tap your card on the payment terminal. Payments are limited to €50 per purchase.

Find out more about contactless

 

You can link your debit or credit card to your smartphone to make mobile payments with Apple Pay & Google Pay. Just like contactless cards, you can make secure, cashless payments, and even better with smartphone payments you are never prompted to enter your PIN.

Find out more about mobile payments

Help if you can't get to the bank

Manage your everyday banking

 

Use our mobile app and Anytime Internet Banking*

Our mobile app and Anytime Internet Banking are available to help you manage your everyday banking needs without having to leave your home.  Information on how to sign up and download the app can be found on our ways to bank pages.

You can also ring our telephone banking team if you need help getting set up on 1850 424 365 or +353 1804 7475 from outside Ireland. We’ll be happy to help.

*Criteria applies.

Other ways we could help

Coronavirus Scams

We want to keep you safe. Scammers are taking full advantage of the worry and uncertainty being caused by coronavirus. It could be easy to let your guard slip, but keeping your money safe and secure really is more important than ever.

With scammers looking to exploit every opportunity they can, you’re more likely than ever to be a target of their tricks. Don’t become a victim – by sharing the tactics scammers are using right now, we can help you keep you, your family, friends and those in your local community safe. For more information on how we can help keep you and your money safe and secure, please visit our security centre.

More on Scams
Branch & Service Updates

Service Status 

We are closely monitoring the official guidance from the World Health Organisation, as well as local health authorities and have operational resilience plans in place that reflect this guidance to ensure we can continue to serve our customers. 

Latest guidance on coronavirus and other service updates can be found on our service status page.

Check our service status

Branch Locator 

To find which of our branches are currently open and their opening hours, please visit our branch locator.

Check our branch locator



Check how our services are running
Our service status
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