We're here to support healthcare & emergency workers
Dedicated telephony support line
For healthcare & emergency workers
We have set up an emergency customer care line to help our customers who are healthcare and emergency workers. It is managed by a dedicated team of Customer Care experts and is open 24 hours a day, 7 days a week.
- Call us on: 1800 625 132
Our team of experts are ready to help with emergency banking support:
- advice on taking mortgage or loan repayment holidays
- accessing fixed term savings account funds without penalty
- setting up Anytime and Mobile Banking
This dedicated line has been set up so healthcare and emergency workers can get through to us quickly when they really need us.
Please don't call this number if you're not a healthcare or emergency worker - we're ready to help you through secure online messaging or social media.
Wait times on the phone, web chat and social media messaging may be longer than usual. Please bear with us, we're doing our very best to get to you as soon as we can.
Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.
Carry out your banking anywhere
Manage your everyday banking
Use our mobile app and Anytime Internet Banking*
Our mobile app and Anytime Internet Banking are available to help you manage your everyday banking needs without having to leave your home. Information on how to sign up and download the app can be found on our ways to bank pages.