Healthcare & Emergency Workers | Ulster Bank

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We're here to support healthcare & emergency workers

We're here to support you


Thank you for supporting Ireland with your services. We understand that these are uncertain times, and many of you may be worried about finding time to manage your finances.

This page is here to help you bank from home, contact us when you need to and understand what financial help is available for you.

Dedicated telephony support line

For healthcare & emergency workers

We have set up an emergency customer care line to help our customers who are healthcare and emergency workers. It is managed by a dedicated team of Customer Care experts and is open 24 hours a day, 7 days a week. 

  • Call us on: 1800 625 132

Our team of experts are ready to help with emergency banking support:

  • advice on taking mortgage or loan repayment holidays
  • accessing fixed term savings account funds without penalty
  • setting up Anytime and Mobile Banking

This dedicated line has been set up so healthcare and emergency workers can get through to us quickly when they really need us.

Please don't call this number if you're not a healthcare or emergency worker - we're ready to help you through secure online messaging or social media.

Wait times on the phone, web chat and social media messaging may be longer than usual. Please bear with us,  we're doing our very best to get to you as soon as we can.

Please note that calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.

Carry out your banking anywhere

Manage your everyday banking

 

Use our mobile app and Anytime Internet Banking*

Our mobile app and Anytime Internet Banking are available to help you manage your everyday banking needs without having to leave your home.  Information on how to sign up and download the app can be found on our ways to bank pages.

*Criteria applies.

Help managing your money

We know you may be worried about being impacted financially due to coronavirus (COVID-19), and we want to support you. We have put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak:

 

Refunds on request for credit card cash advance fees, where you've needed to access cash in an emergency

To request a cash advance fee is waived contact us on 1800 625 132

 

 

You could apply to increase your overdraft

You can contact us on our dedicated support line to discuss changing your Overdraft limit.

 

Lending is subject to credit review and approval, view eligibility here.

 

You could apply for an increased credit card limit

Apply to increase credit card limit contact us on our dedicated support line.

 

Lending is subject to credit review and approval, view more tips on how to manage your credit card here.

You could request an increase in your existing Debit Card cash withdrawal limit 

Apply to increase debit card limit contact us on our dedicated support line.

 

Review how to manage your debit card here.

Use contactless and mobile payments

 

Contactless payments can be made with our debit and credit cards meaning you don’t always have to touch the keypad to enter your PIN on the retailers payment terminal – or pay with cash.

 

Simply tap your card on the payment terminal. Payments are limited to €50 per purchase.

Find out more about contactless

 

You can link your debit or credit card to your smartphone to make mobile payments with Apple Pay & Google Pay. Just like contactless cards, you can make secure, cashless payments, and even better with smartphone payments you are never prompted to enter your PIN.

Find out more about mobile payments

Four of the most common Coronavirus (Covid-19) Scams

Keep yourself and your money safe

Be aware of emails promoting fake cures

Be alert to suspicious phone calls, texts or emails about Coronavirus from anyone claiming to be from the bank or other trusted organisations.  We'll never ask you for your full PIN, password, card reader codes, one time passcodes or to move money from your account.

Watch out for impersonation scams

Be vigilant if anyone you don't know comes to your door, pretending to be from a trusted organisation, offering products or services relating to Coronavirus.

Tax refunds linked to Coronavirus

The Revenue will not contact you by email to discuss tax refunds, so never click or respond.  Never download attachments from emails you have received out of the blue.

Talk to us if you are unsure something is genuine

If anyone gets in touch unexpectedly and asks you for information, please hang up or do not reply.  Get in touch directly using the number on the back of your card, or a number you trust.  If possible, call us from a different phone or mobile.

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