Mortgage Deferrals


As part of the measures to help you during this unprecedented time we are putting in place a process to allow you to apply for a payment break on your mortgage or loan account for an initial period of 3 months.

This will apply to any customers who may be experiencing a temporary income reduction as part of the economic situation created by the Coronavirus.

Important Customer Information for Mortgage Payment Breaks:

Interest will continue to accumulate on your loan during the period of the payment break which means you will pay more interest over the remaining term of your loan.

At the end of the payment break period your normal monthly repayment will be recalculated which means that your monthly repayment will be greater than it is now.

If you think following the expiry of this payment break that you may still have difficulty resuming your recalculated mortgage repayment, then please contact the Bank’s Arrears Support Unit on 1800 435 763 or log on to where you can leave your details and we will arrange to contact you at a time that is convenient for you.

Important Information for Loan Payment Breaks:

A bank agent will contact you by phone to discuss your request for a payment break, and will outline what this will mean for you.


Please tick this box to acknowledge acceptance of the conditions outlined in the important information above 

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