Vulnerable & Elderly Customers | Ulster Bank

Be alert to suspicious phone calls, texts or emails about Coronavirus from anyone claiming to be from the bank or other trusted organisations.  We'll never ask you for your full PIN, password, card reader codes, one time passcodes or to move money from your account.

These emails appear to be from trusted organisations such as the World Health Organisation (WHO).  They'll contain an attachment, claiming to have safety measures to combat Coronavirus.  But the attachment actually infects your device with keyloggimng software that monitors your online activity and captures your information.  Remember, never download attachments from emails you've received out of the blue.

You'll receive an email saying your entitled to a tax refund due to Coronavirus.  The link will take you to a fake government website that will capture your financial information.  Remember, the Office of the Revenue Commissioners won't contact you by email about tax refunds and you can report emails like this to webmaster@revenue.ie

Emails claiming to be from the Centres for Disease Control and Prevention (CDC) or the World Health Organisation (WHO), may request Bitcoin payments.  You'll be told that you're donating towards a cure or paying for essential Coronavirus information.  These emails are fraudulent and you wont receive anything for payments made.  Never click a link or make a payment to emails you've received out of the blue.