Be alert to suspicious phone calls, texts or emails about Coronavirus from anyone claiming to be from the bank or other trusted organisations. We'll never ask you for your full PIN, password, card reader codes, one time passcodes or to move money from your account.
Helping those vulnerable or aged 70 and over access their money
When impacted by Coronavirus
We understand these are uncertain times and you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority.
If you are concerned about being affected financially or being unable to get to the bank due to coronovirus this page is here to help.
We have created a dedicated team of Customer Care experts, contact us on 1800 656 001.
This helpline can make banking while self-isolating a little easier if you are a vulnerable customer. It offers extra services too, such as allowing a trusted friend, relative or carer to securely withdraw cash for you with Emergency Cash, or you can even order a Companion Card to allow them to pay for your shopping on your behalf. Usage criteria and limits apply, please call for further information.
This dedicated Freephone line will be open from 8am to 8pm, 7 days a week.
Please note calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.