Frequently Asked Questions
Ulster Bank Personal Loans
Answers to our most common loan questions
If you already have a loan with us then please visit the manage your loan section.
Who can apply for an Ulster Bank personal loan?
To apply you will need to be:
Aged 18 or over
Permanently resident in Republic of Ireland
An existing Ulster Bank current account customer
Unfortunately we are unable to help if you have been declared bankrupt or received a Court Decree.
How much can I borrow?
You can apply to borrow any amount from €2,500 to €75,000. For loan applications over €40,000 and up to €75,000 please give our Customer Support Team a call on 1890 587 587. Lines are open Monday to Friday 8.30 am – 8 pm and Saturday 9 am – 3 pm. Calls may be recorded and costs will vary according to your network provider and whether you call from a landline or mobile.
If you are applying for the purpose of refinancing existing Ulster Bank debt, we will accept loan applications from €1,500 to €2,499.
What can I borrow money for?
You can borrow for a range of purposes for example a new car, home improvements or to fund your child's university education.
If you're planning to use the loan for more than one purpose, simply select the purpose that will take up more than 50% of the loan. For example, if you're borrowing €11,000 split between a car for €6,000 and home improvements for €5,000, you should select 'Car' as the purpose of your loan.
How soon will I receive my money?
Applying online or by telephone? We will send you an application pack within 5-8 days of completing the online form. This will detail exactly what documents we require to complete your application. You can provide these in one of two ways:
In branch
Simply visit your local branch where your documents will be validated and your application completed.
By post
Return your documents along with your signed application form using the freepost envelope in your application pack. Your documents will need to be certified first. Your loan funds will normally be available within 48 hours of us receiving your application pack, provided you meet all of our credit requirements. Find out what documents we can accept
If you require funds urgently we would advise you to visit your local branch.
Online
You may be invited to complete your application via DigiDocs (our secure online portal). Follow the instructions in the invite email or text. Your loan funds will normally be available within 48 hours of us receiving your completed application, provided you meet all of our credit requirements.
I have other borrowing with Ulster Bank, why have you refused my request this time?
Your individual circumstances change over time. Our assessment takes into account any current information that is available to us. It may, therefore, be inappropriate to offer you additional credit on this occasion.
Can I appeal against your decision?
Yes, although we cannot give any assurances that our original decision will be overturned.
You should support your appeal by providing any additional relevant information that was not taken into account at the time of our original decision. Full details of our appeals procedure can be obtained from your local branch.
How can I improve my credit score?
It's important to understand your credit score and what affects it. Having a good credit history, paying bills on time, not missing payments and not applying for credit regularly will all help give you a good score. Each lender has its own system but generally these things can improve your score:
being in the same job for a long time
owning your home
having lived at the same address for a while (a year or more)