Reporting Fraud | Ulster Bank Republic of Ireland

Reporting fraud

Report a Fraud

Noticed a transaction you don't recognise? Follow the below steps to report fraud.

Report fraud on your bank account

Report fraud on your bank account

Have you noticed any suspicious transactions on your Ulster Bank account?

You can report this to us by calling:
 

Monday to Friday 8am-8pm,  Saturday 8am-6pm, Sunday 9am-5pm


1800 245 403

 

If calling outwith these hours, or from outside Ireland call

 

(+44) 370 010 1913.

 

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Please be prepared to answer some security questions so we can verify you.

 

Calls may be recorded.

Report fraud on your credit card

Report fraud on your credit card

Personal credit cards

Have you noticed any suspicious transactions on your Ulster Bank personal credit card?

 

You can report it to us 24/7 by calling:

 

1800 946 520

 

Calling from outside the UK:

 

(+44) 125 230 8047

 

Business credit cards

Have you noticed any suspicious transactions on your Ulster Bank business credit card?

 

You can report it to us 24/7 by calling:

 

1800 946 521

 

Calling from outside the UK:

 

(+44) 125 230 8047

 

You can reverse the charges on calls from abroad.

 

Please be prepared to answer some security questions so we can verify you.

 

Calls may be recorded

 

 

Report a suspicious phone call or email

Report a suspicious email, phone call or text

Suspicious email

 

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@ulsterbank.com

 

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 1800 946 516.

From outside of Ireland call (+44)345 301 5748

 

Suspicious Phone Call

 

If you have received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 1800 946 516.

From outside Ireland please call (+44)345 301 5748 

 

Suspicious text

 

If you think you have been targeted by a smishing scam, let us know. We will never ask you for your full PIN and full password by text or email.

 

Forward any suspicious texts referring to Ulster Bank to the number 086-1800792.

 

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.

 

 

Report a scam

If you believe you've been a victim of a scam, or you're in contact with someone you think is trying to scam you, please contact our dedicated scams reporting line by calling 1800 245 403.

 

From outside Ireland call (+44) 370 010 1913.

 

If you still have an issue with a payment, we're here to help.

Need to cancel a regular payment?

 

You can cancel a regular debit or credit card payment by simply giving us a few details

A regular debit or credit card payment is not a direct debit or a standing order. It's a regular payment made from your card, like a subscription to a publication or a service, such as Netflix.

 

Cancel a regular debit card payment online

 

Cancel a regular credit card payment online

Your consumer rights

Do you know your consumer rights?

 

Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.

Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned. When something goes wrong, it helps if you know your rights.

 

Competition and Consumer Protection Commision rights guide (Opens in new window)

Not received goods or services?

Not received goods or services?

 

Start a claim for goods or services you haven't received.

The first step in making a claim is speaking to the retailer to see if they can resolve, if you are unable to contact the company please continue.

 

If you have a claim against one retailer or more you will need to complete multiple forms. 

 

Please have the following information ready:

 

  • The name of the retailer 
  • The date and amount of the transaction(s)
  • The description of the goods / services ordered

 

Please note, this form will expire in 60 minutes.

 

Start a claim for missing goods or services paid for by debit or credit card

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