Dispute transaction 23

How does the Retailer / Merchant name appear on your statement? * Please type exactly as it appears on your statement, otherwise your claim might be rejected. Exclude these special characters: % ; < = > ^ | £

Please enter the Retailer Name

Transaction details

What date does the transaction appear on your statement? * Take care as this might be different from the date you made the purchase. We’ll need the exact date the money left your account or your claim might be rejected.

Please enter a valid date

What was the transaction amount? * We'll need the exact amount shown on your statement (please include euros & cents e.g. €99.99).

Please enter a valid amount

What's your disputed amount? * The amount you are making a claim for.

Please enter a valid amount

Which retailer was the gift card for? * i.e. This would be iTunes from the example above

Please enter the Retailer Name

What is the expiry date? *

Please enter a valid date

Please describe the goods you ordered.

For example, the make, colour, size, and quantity.

If you are only disputing ‘some of’ the transaction amount please also explain why here.

What was the expected delivery date? * If you haven’t been given an expected delivery date, please allow 30 days from your transaction date to pass before disputing a transaction with us.

Please enter a valid date

- Remove entry

+ Add another transaction

What contact have you had with the retailer to try and resolve things?

If you are disputing the transaction prior to the expected delivery date please also explain why here.

What date did the retailer go into liquidation or administration *

Please enter a valid date

Prior to the retailer going into liquidation/administration were any alternative dates or services agreed i.e. a credit voucher or a new delivery/service date? If so, please explain in detail what was provided.