Online fraud is on the rise. Scammers are getting smarter and more sophisticated in how they try to access your personal details – and your money.
We’re using new technology to fight back. We're now introducing an extra level of protection for you online. From 14th September 2019 - to comply with new Payment Service Directive 2 (PSD2), we'll be implementing Strong Customer Authentication (SCA) - which means asking you to confirm your identity more often when you go to buy something online with your card or use Anytime or Mobile Banking and this means we'll know it's definitely you using your details.
These are small extra steps to take, but will be a big help in reducing fraud and keeping you safe.