Strong Customer Authentication


Strong Customer Authentication

We're introducing smarter, stronger and safer ways to keep you protected online

Add your signposting title here… An extra level of security to keep you safe online

Online fraud is on the rise. Scammers are getting smarter and more sophisticated in how they try to access your personal details – and your money.

We’re using new technology to fight back. We're now introducing an extra level of protection for you online. From 14th September 2019 - to comply with new Payment Service Directive 2 (PSD2), we'll be implementing Strong Customer Authentication (SCA) - which means asking you to confirm your identity more often when you go to buy something online with your card or use Anytime or Mobile Banking and this means we'll know it's definitely you using your details.

These are small extra steps to take, but will be a big help in reducing fraud and keeping you safe.

Add your signposting title here… What's changing?

Soon we will ask you to confirm your identity more often when using Anytime Banking or when you buy something online with your card. It'll provide extra protection against fraud and scams by ensuring it's you who is using your details, and not someone pretending to be you.

In the next few months, you'll notice that when you log in to your account or buy something online, we'll occasionally text you a code to your mobile phone. This is called a One Time Passcode (OTP) and you will need this to complete your task. 

We may also ask you at times to use your card reader with your debit card (or your Anytime Banking card if you don't have a debit card) when logging into Anytime Banking.

Add your signposting title here… What do you need to do?

It's really important that we have the correct mobile number for your account. If we don't, we won't be able to send you a One Time Passcode.

That means you won't be able to log into your account, or complete your transactions. We also won't be able to alert you if we see any suspicious activity on your account.

Log in to update your mobile number
Add your signposting title here… Tackling Fraudsters

It helps to know how fraudsters work, so that you can avoid their tricks. Here are some tips to help:

  • Never share your full Anytime Banking PIN or password with anyone over the phone, by text, or by email - even if they claim to be from the bank or the police.
  • Never share your card reader codes, One Time Passcode, app passcode or activation codes with anyone.
  • Never take an instruction from a stranger asking you to transfer money from your account.
  • If someone calls you unexpectedly, never let them to access your computer remotely.
  • Always keep your contact details up to date - that's so we can get in touch with you immediately if we spot suspicious activity on your account.
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