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Make a start with a personal loan

Want to refresh your kitchen, or perhaps upgrade your car? Whether you have a big purchase in mind or simply want to organise your borrowing, our loan could help.

My trip has been cancelled

Trip plans Close

Card payment refunds

For information on how to claim for a cancelled holiday that you’ve paid for on your debit or credit card, please fill in and submit the goods or services not received form.

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Banking from home Close

Help if you can't get to the bank

Our mobile app and Anytime Internet Banking are available to help you manage your everyday banking needs without having to leave your home.

You can also ring our telephone banking team if you need help getting set up on 1850 424 365 or +353 1804 7475 from outside Ireland. We’ll be happy to help. Please note, we are prioritising help for those Customers who need us the most. We are trying to keep our telephony lines open to help customers who are in an emergency situation throughout COVID-19.

*Criteria applies.

Help managing your money Close

Travel money refund Close

Use contactless and mobile payments

Contactless payments can be made with our debit and credit cards meaning you don’t always have to touch the keypad to enter your PIN on the retailers payment terminal – or pay with cash.

Simply tap your card on the payment terminal. Payments are limited to €50 per purchase.

In branch services

f your card is lost or stolen and you need emergency funds, our 24 hour Emergency Cash service can help.

Call us any time, day or night on:
1800 245 399*

We'll give you a code to use at any Ulster Bank ATM in the Republic of Ireland to withdraw cash.

*Calls may be recorded

Ways to bank

If you have forgotten your Debit Card our Get Cash feature within our mobile banking app enables you to withdraw cash at any Ulster Bank ATM, using a code sent straight to your phone.

Report my card as lost or stolen

How to report your card Close

Lost or damaged
You can report your credit card as lost or damaged via Online Banking and our Mobile App.

Once you've reported your card as lost or damaged, a replacement card will be sent to you within five working days.

Report your card

Stolen credit cards
If you think your credit card - or any of your card details - may have been stolen, you should report it to us to avoid the possibility of fraud.

Call us as soon as possible on:

0370 600 0459
(overseas +44 1268 500 813)
Minicom: 0800 917 0526

Open 24 hours a day. Calls may be recorded.

Register my travel plans

How to register your tavel Close

Register your travel details with NatWest at least 24 hours before your trip, and we'll do our best to ensure your holiday spending isn't affected at all.

You can do this via our mobile app, Online Banking or by giving us a call or popping in to a branch.

Order an accessible credit card

What is the accessible credit card? Close

The NatWest accessible credit card is a new card design developed with and accredited by the Royal National Institute of Blind People that makes it easier to use your credit card if you are blind or partially sighted.

A notch has been carved out of the side, to help you identify which way to insert your card into a cash machine or card reader.
The card has a series of raised dots, so you'll know whether it is your credit, debit or savings card.
On the back of the card, telephone numbers have been increased in size by 50%.

To replace your existing card with a new accessible credit card design, give us a call.

Personal credit cards lines open: 7 days a week 8am – 8pm (Automated service 24/7)

UK: 0345 301 6079

Overseas: +44 1268 508 018

Minicom: 0800 141 3999

I want to...

We'll give you a code to use at any Ulster Bank ATM in the Republic of Ireland to withdraw cash.

How Emergency Cash works hide img desktop

If you lose your card you can call us anytime on 1800 245 3909

You can withdraw up to €300 if you are an online and telephone banking customer or up to €60 if you're not.

Save the emergency cash telephone number in your phone or somewhere safe in case you need it

We will verify your details and agree the amount to be withdrawn

We will give you a 6 digit code which is valid for 3 hours

Simply go to an Ulster Bank ATM, press enter and follow the instructions

This service is available to current account customers of Ulster Bank Limited with €25 in your account and the money available to make a withdrawal at Ulster Bank ATMs in the Republic of Ireland.

We will also cancel your card at the same time giving you peace of mind.

get emergency cash

Register my travel plans

How to register your tavel Close

Register your travel details with NatWest at least 24 hours before your trip, and we'll do our best to ensure your holiday spending isn't affected at all.

You can do this via our mobile app, Online Banking or by giving us a call or popping in to a branch.

Order an accessible credit card

What is the accessible credit card? Close

A notch has been carved out of the side, to help you identify which way to insert your card into a cash machine or card reader.
The card has a series of raised dots, so you'll know whether it is your credit, debit or savings card.
On the back of the card, telephone numbers have been increased in size by 50%.

To replace your existing card with a new accessible credit card design, give us a call.

Personal credit cards lines open: 7 days a week 8am – 8pm (Automated service 24/7)

UK: 0345 301 6079

Overseas: +44 1268 508 018

Minicom: 0800 141 3999

I want to...

Below you can quickly and easily find out how to complete common tasks with your current account.

Check my balance

Check your balance on the go Close

You can check your balance on the go by logging in to our mobile app .

Alternative log in to Online Banking where you can view your balance and statements, make payments, transfers and more to help manage your account.

Make a transfer or payment

Make a transfer or payment Close

You can make payments or transfers on the go by logging in to our mobile app . Using your mobile app you can:

Pay someone new* up to £1000 without a card reader.

Pay saved payees.

Create, amend and cancel regular payments.

*There is a maximum of 5 payments totalling £1000 per day. You must be aged 16 or over.

Alternative log in to Online Banking where you can view your balance and statements, make payments, transfers and more to help manage your account.

Need more help?

See our dedicated page to find out more about making payments

Make an international payment Close

You can make international payments quickly and safely using our Mobile app or Online Banking.

We don’t charge a fee to send standard international payments using online banking or the mobile app.
Live rates, so that you know exactly how much you will pay when making a transaction.

Please be aware, the recipient bank may charge fees for international payments.

More about making international payments

Upgrade or change my NatWest current account

Compare our bank accounts Close

If you'd prefer one of our other accounts, you can change your account online. It's quick and easy to change.

Compare our account range

I want to change my account:

Keep your existing sort code and account number
Arranged overdraft limits will be retained
No impact to your credit rating

Sole account holder - upgrade now

Joint account holders - upgrade now

Set up, change or cancel a direct debit

Manage your direct debits Close

A Direct Debit is an agreement between you and the organisation you’re paying, which allows the organisation you want to pay to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection.

View or cancel a Direct Debit

You can easily view or cancel a Direct Debit via our Mobile App or through your Online Banking.

Go to the app

While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us.

You have up until 8.20pm (UK time) on the day the payment is due to cancel.

Find out more

Manage my debit card

Everything you need to know about your NatWest Visa debit card.

Report my debit card stolen, lost or damaged

Report your card Close

If you think your debit card or any of your card details, such as your PIN number may have been stolen, you should report it to us to avoid the possibility of fraud.

Report your card using the Mobile App

You can now instantly report your card as lost, stolen or damaged through your mobile app . Simply open the app, tap on the account that your card is linked to and select 'Manage my card' to see your options.

You can also report your card by logging on to your Online Banking.

Alternatively, you should call us as soon as possible on:
UK: 0370 600 0459
Overseas: +44 1268 500 813
Next Generation Text Service (NGTS): 18001 0370 600 0459

Once you’ve reported your debit card as stolen, we will send out your new card which will be with you in five working days.

Debit card controls

Lock your card using your app Close

If you've misplaced your debit card, or want to stop it from being used, you can temporarily lock your card to protect it from unauthorised use. You can lock and unlock your card at any time using your mobile app.

Use payment controls to protect your card Close

Card payment controls

You can now use your mobile app to turn off contactless, chip and PIN and online & telephone payments and turn them on again instantly. If you don’t use your card online or for contactless payments turn the control on in your app and turn it off again if you change your mind.

Mix and match the payment controls to suit you so you’re always in control of how you use your card.

Go to the mobile app

Take out cash with get cash Close

Take out cash with your app

Your mobile app has a function called Get Cash. This lets you take out cash when you don't have your card but need money - great for people who accidently leave their cards at home.

Withdraw up to £130 every 24 hours at our branded ATMs. You must have at least £10 available in your account and an active debit card (locked or unlocked).

Simply log in to your app and click on the 'Get Cash' icon - you’ll find it at the bottom of the app home screen.

Find out more about Get Cash

Using my debit card abroad

Let us know where you’re going at least 24 hours before. That way any payments you make are less likely to be blocked by our transaction monitoring systems.

You can register one trip at a time. It can include up to seven countries and last 90 days. Register each country you are visiting. The marker will apply to all debit cards in your name. Joint account holders should register separately.

Register your trip using our mobile app

If you have our Mobile Banking app, it’s easy to let us know you are going to use your debit card abroad. Simply go to the app, tap on the account that your card is linked to, select 'Manage my card' and then select ‘Going Abroad’ to register your trip.

Go to the app

Register your trip using Online Banking

You can let us know you are going abroad via webchat. Just log in to your online banking and select 'need help' at the right hand side of the screen to start a chat with us.

Can I use my debit card abroad? hide in mobile

Yes, you can. However, it's important to be aware of any fees associated with making purchases or withdrawing money from an ATM. Check out our tips below for using your debit card abroad

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Everything you need to know about your NatWest Visa debit card.

Report my debit card stolen, lost or damaged

Report your card Close

If you think your debit card or any of your card details, such as your PIN number may have been stolen, you should report it to us to avoid the possibility of fraud.

Report your card using the Mobile App

You can also report your card by logging on to your Online Banking.

Alternatively, you should call us as soon as possible on:
UK: 0370 600 0459
Overseas: +44 1268 500 813
Next Generation Text Service (NGTS): 18001 0370 600 0459

Once you’ve reported your debit card as stolen, we will send out your new card which will be with you in five working days.

Debit card controls

Lock your card using your app Close

Use payment controls to protect your card Close

Card payment controls

Mix and match the payment controls to suit you so you’re always in control of how you use your card.

Go to the mobile app

Take out cash with get cash Close

Take out cash with your app

Your mobile app has a function called Get Cash. This lets you take out cash when you don't have your card but need money - great for people who accidently leave their cards at home.

Withdraw up to £130 every 24 hours at our branded ATMs. You must have at least £10 available in your account and an active debit card (locked or unlocked).

Simply log in to your app and click on the 'Get Cash' icon - you’ll find it at the bottom of the app home screen.

Find out more about Get Cash

Can I use my debit card abroad?

Yes, you can. However, it's important to be aware of any fees associated with making purchases or withdrawing money from an ATM. Check out our tips below for using your debit card abroad

Paying in sterling rather than local currency is often more expensive as there could be a local charge.

Set up my account

Activate your card Close

New to NatWest?

If you're new to NatWest, we'll post your Visa debit card and PIN separately within a few days of opening your account. Once your card arrives we'll explain how to activate it.

Already a NatWest customer?

If you're already a NatWest customer and have recently changed your account, there's no need to activate. You get to keep your existing card and PIN.

If your existing card is not Contactless and you have an eligible account, you can request a new card, giving you a quick and simple way to make purchases up to £30.

Get started online

Setting up online banking takes a few minutes. You'll need your email address, sort code, account number and debit card to hand.

Get started now

Need help? View our online guide

Once you've set-up online banking, you can get the mobile app. This is the easiest way to keep an eye on your spending.

Get the app

Need help? See how to set up mobile banking

Your debit card user guides Close

Guidelines

All you need to know about your accessible Visa Debit card with contactless.
Accessible Visa Debit card with contactless User Guide (PDF, 82KB)

All you need to know about your accessible Visa Debit card.
Accessible Visa Debit card User Guide (PDF, 78KB)

Make the most of your your Premier Visa Debit card. Simply choose your Premier account to see your benefits.
Premier accounts

Make a start with a personal loan

My trip has been cancelled

In branch services

Let’s do the sums…hide img both

More about mortgages

Report my card as lost or stolen

Register my travel plans

Order an accessible credit card

I want to...

How Emergency Cash works hide img desktop

Register my travel plans

Order an accessible credit card

I want to...

Check my balance

Make a transfer or payment

Upgrade or change my NatWest current account

Set up, change or cancel a direct debit

Manage my debit card

Report my debit card stolen, lost or damaged

Debit card controls

Using my debit card abroad

Set up my account

Manage my debit card

Report my debit card stolen, lost or damaged

Debit card controls

Using my debit card abroad

Can I use my debit card abroad? hide in mobile

Link card with promo on 3rd card

Report my debit card stolen, lost or damaged

Debit card controls

Can I use my debit card abroad?

Set up my account