Important customer notice
Please be aware that your payments/transactions will not show on your account immediately, they will not be processed until after 3.45pm and no later than close of business at 5.00pm the same day.
Your payments/transactions may take longer to reach your account, or the beneficiary, if the vehicle is delayed due to circumstances beyond our control, for instance by bad weather or road congestion.
To ensure we are able to fulfil our timetable in all of the communities we visit, we are unable to operate this service beyond the times stated in our published timetable. Our bank on wheels teams are limited to the amount of cash they can carry and therefore there maybe occasions when we are unable to complete larger cash transactions.
We thank you for your understanding. Please speak to a member of the bank on wheels team if you need further details.
Unfortunately, we are unable to process some transactions within our bank on wheels service. The following services can only be completed in branch:
- Printing statements
- Foreign/domestic payments
- Coin orders
- Foreign exchange