Latest Mobile Banking Updates - Ways to Bank | Ulster Bank Republic of Ireland

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Great news, we've updated our app

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App available on selected smartphones to Ulster Bank customers with Anytime Banking and a Republic of Ireland or international mobile number in specific countries.

Latest mobile app updates

Pay Your Contacts Decommissioning

From June 2019, we will be decommissioning our Pay Your Contacts feature of the app.

This means you will no longer be able to send payments using the Pay Your Contacts feature of the app. You can still send other payments from the app to someone you’ve already set up as a payee on Anytime Internet Banking, or to anyone if you have their bank details - payment limits apply.

To find out more, log into your app and visit the ‘Terms’ section in the ‘Help’ menu of the app.

Saving just got easier

On your android app you can now setup a standing order or transfer directly from the confirmation screen once you’ve setup your savings goal.

Improved pending transaction

You will now be able to clearly identify pre-authorise pending transaction in your mobile app.

Mobile number up to date?

It’s now even easier for you let us know if your mobile number has changed. Log into your app and tell us you want to update your phone number by using the ‘Message Us’ option located in the Help section.

Unlock the full power of your mobile app

Unlock all the features of the mobile app by logging in, tapping your profile icon then ‘Unlock new features’. We’ll send an activation code to your registered mobile number, make sure it’s correct. Once received, pop it in and you’re ready to rock!

Manage your credit card

You now have the ability to disable various functions of your credit card in the app. You can choose to stop your credit card being used at:

 

  • Cashpoints
  • Contactless/Chip & PIN
  • Online
  • All of the above

To access this simply log into your app, select your credit card and you will see the list of functions you now have control over.  These can all be turned on or off at any time.

Paying your credit card

Never forget to make a payment to your Ulster Bank credit card again. You can now use the app to set up a Direct Debit to pay your Ulster Bank credit card monthly. You can set this up to pay the minimum, full balance or other fixed amount.

 

To set this up login into your app:

 

  • Select your credit card
  • touch ‘Pay my card’
  • ‘Set up a Direct Debit’
  • ‘Set Direct Debit’
  • Choose the account to make the payments from
  • Set the Direct debit amount

The first Direct Debit will be set to go when your next payment is due. You will also have the option to ‘Pay now’ should the Direct Debit not be set up in enough time before your next payment is due.

Past updates to the app

Introducing Cora

Meet Cora, our digital assistant powered by artificial intelligence, which can answer your questions or help get you to the right place quickly.

 

You can find Cora by choosing ‘Message us’ in our mobile banking app.

Keeping you safe

To help you stay safe when making new payments in your app we have introduced a safety message.

 

Each time you make a new payment from your app you will be shown  a message asking if you are want to proceed.

 

If you are happy to continue making the new payment simply tick the safety message. 

Payments

Increased payment limits

Great news! You can now make even larger payments from your mobile app. When you need to make a payment to someone you can now send up to €500! And the best part is, you don’t need a card reader.

 

Payment limit €500 per day. You can make up to 5 smaller payments in a working day,  the sum of all payments cannot exceed €500 per day. To make larger payments up to €20k the payee must have been previously saved or payment made in Anytime Banking using the card reader. 

 

More about mobile payment limits

 

Manage future dated payments & transfers

Its now even easier to manage your payments via the app.


In addition to setting up payments and transfers to leave your account on a future date, you can now view and cancel these payments before they are due to leave, should your plans change.

 

More about future dated payments

 

Check payment limits

We have added the ability to view the payment limits for all payment types that you can make through your mobile app.

 

On iPhone you can now view all the payment limits under the payments hub by selecting ‘Payment limits’.

 

Send international payments using the app

Great news! You can now use your mobile app to send international payments to payees that you have previously set up within Anytime Banking.

 

To make an international payment:

 

  • Tap 'International payments' on your Account Summary screen
  • Choose an existing payee from your list
  • Enter an amount, select delivery payment speed and allocate fees
  • Check the details and when you're happy, confirm the payment

Card management

Order a replacement Credit Card

You can now order a replacement for a lost or damaged credit card (MasterCard) straight from your app. To order a replacement card select your credit card, tap ‘Manage my card’, then tap ‘Report lost, stolen or damaged’.

Stay in control of your credit card spending

We have made it really easy to stay on top of your credit card (MasterCard) spending. We have introduced a fantastic and simple to use credit card spending budget feature. Simply select your credit card account within your app and you will now see ‘Spending budget’. Tap this button, turn on the spending budget and create your own personal credit card budget.

Your budget can be set daily or monthly and to an amount of your choice.

Manage your credit card

We have made it even easier to manage your credit card through your app.

You will be able to access and view more detailed information about your credit card:

  • New improved look, with a simple remaining credit overview
  • Your available spend at a glance
  • See pending transactions
  • Get reminder messages for missed payments
  • Update your address

 

Credit Card improvements

We have made some great improvements, helping you to better manage your credit card.You will now be able to:

  • View an improved summary showing the payments made since your last statement and how much you still need to pay
  • Improved notifications to let you know if you’re approaching your credit limit

 

Check your credit card statement on the go

If you have an Ulster Bank MasterCard, you can now get your credit card statements through the mobile app.

Simply select your Ulster Bank credit card, select ‘Statements’, then choose which month you want to see. You can access a PDF copy of your statements which you can view, print, save or choose to send as an attachment.
 

Help prevent your credit card being blocked while abroad

Going to be travelling abroad with your Ulster Bank MasterCard credit card? You can now let us know about your upcoming trips before you go to help reduce the chance of your credit card transactions being blocked or flagged as suspicious when travelling abroad.


To submit your travel plans, login to the app and select your credit card, select ‘Manage my card’ then choose ‘Going abroad’ and ‘Add Trip’

Business account updates

See all your business accounts in one place


All your business accounts can now be accessed through your app!

 

 

If you are a business customer with more than one business account you can now manage them all from the app using your existing log in details. Additional business accounts can be added through the ‘My Profile’ section in your mobile app.

Look and feel

Coming soon...

Interested to find out what we are working on and or great improvements we have planned?

Well now you can. Tap on the ‘help’ option within your app and then navigate to ‘Show me how’. Here you will now find a ‘What’s Next’ box. When you tap on this you will see what we are working on next to make your mobile experience even better.

 

Remain logged in


If you're using our mobile app and need to navigate away to check a text message or use another app, you can now access our app again without needing to log back in, as long as its within 2 minutes.

You are free to opt out from this feature if you would prefer to log in each time you move away from the app.

 

 

Edit future payments


For iPhone app users you can now make changes and amend any payments you have scheduled to leave your account on a future date (up to 120 days in the future).
 

 

Download the app on selected international mobile numbers

 

If you have not been able to download the app because you’ve got an international mobile number,  now you can.

 

You can now download and use our app on the following international mobile numbers.

 

These include:

 

Australia, Belgium, Cyprus, Denmark, France, Gibraltar, Greece, Hong Kong, Malta, New Zealand, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, UK and the USA.

 

iPhone X - Face ID
 

Log in to your app via Face ID.

 

Lucky enough to already have the iPhone X? You can use your iPhone X to log into your mobile app using Face ID.
 

 

App notifications


You can choose to receive helpful notifications on your iPhone. These notifications will help you to make the most of your app and stay on top of your finances.
 

 

Introducing 'My profile'


‘My profile’ is a new area in the app where you can now easily update your details, settings and your notifications.

 

To view your profile tap the icon on the top right of your accounts home screen on your iPhone when you log in.

 

Documents

View, print or share a certificate of interest

You can now access a certificate of interest for eligible accounts direct from your mobile app devices.

 

To view your certificate of interest, select an account and tap the ‘Documents’ option, from here you can view certificates of interest for up to the past 7 years.

 

When you select the year you want to view, you will then have the option to view as a PDF, print or share your certificate of interest.

 

Make the switch to paperless credit card statements

You can now switch your Ulster Bank MasterCard to paperless statements through our iPhone and Android app. Going paperless is easy, it can help reduce paper waste and you can view up to 24 months of statements through the app.


To switch to paperless statements, login to the app and navigate to your Ulster Bank credit card. Tap the ‘Statements’ option, select ‘Delivery preferences’ and choose ‘Paperless statements’.
You can switch back to paper statements at any time.

 

You can manage your paperless settings for all of your eligible accounts through Anytime Banking where you can also access up to 7 years of statement history.

Start banking on the mobile app in minutes

To register you will need a Republic of Ireland mobile number and your Anytime Banking details to hand.

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