Faster, easier, more secure
Voice ID is a new security feature for Telephone Banking customers. It authenticates you using your voice, so you don’t have to use your password. Getting started is simple – you just need to be registered for Telephone Banking.
Once you are enrolled for Voice ID we will recognise your voice when you speak to us. There’s no need to say a particular word or phrase – as soon as you start talking to one of our team, Voice ID will confirm who you are. So we can be sure it’s you, and we can get straight to helping you with your reason for calling.
· Less hassle because you don’t need your password
· Totally secure because your voice is completely unique
· Saves you time because you don’t have to verify it’s you
Here’s how it works
Just like your fingerprints, your voice is unique. Voice ID analyses over 100 aspects of the way you talk, from your accent and pronunciation to physical differences like the size and shape of your mouth. All these things create your unique voiceprint.
Using your voice to access Telephone Banking is the most secure way to protect your account. Although a password can be written down or guessed by fraudsters, nobody can copy your voiceprint. So you can be more confident than ever that your banking details are secure.
Get started in four steps
1 Call us on 1850 424 365. You’ll need your Telephone Banking security details (if you aren’t registered for Telephone Banking, please enrol first).
2 Confirm your identity using your customer number, PIN and password.
3 Please have your mobile phone handy when you call, so we can send you a one time passcode.
4 One of our team will set up Voice ID for you.
Take a look at our FAQs
If you’d like to know more about Voice ID, our frequently asked questions are a good place to start. If they can’t answer your question, please call us on 1850 424 365