Telephone Banking

Your step-by-step guide to paying someone new:

1. Log in to your Ulster Bank app, tap on the account you want to make a payment from, select 'Payments' and then 'Make a payment'
2. Tap ‘Select payee’ on Apple devices or ‘Choose payee’ on Android devices and then tap 'Pay someone new' and put in the name and account details of the person you want to pay
3. Choose the amount you wish to send, add a reference for the payment and the choose the date you want to send the money on, now or in the future. Tap on ‘Make payment’ for Apple devices and ‘Next’ on Android devices.

Important information

You’ll be charged €0.20 per transaction made via Mobile Banking if you don’t meet the current account fees and charges waiver criteria. For more information please visit our current account fees and charges page.

Your step-by-step guide to paying someone you've payed before:

1. Log in to your Ulster Bank app
2. Tap on the account you wish to make a payment from
3. Tap on 'Payments', then tap 'Make a payment'
4. Tap on 'Select payee' on Apple devices or 'Choose payee', on Android devices to choose who you want to pay. Enter the amount you want to pay and if you want to make the payment now or in the future . Tap ‘Make payment’ on Apple devices or ‘Next’ on Android devices to continue.
5. Check and confirm the payment details are correct and tap 'Make payment'.
6. That’s your payment complete! If you need a record of this payment, simply tap 'Get PDF confirmation' and follow the instructions on the screen.

A daily limit of €20,000 applies when sending money to your saved payees for Personal customers and a daily limit of €50,000 will apply for Private Banking customers, unless you change your existing reference.

If you want to change the existing reference a daily limit of €1000 will be applied and you may be asked to authorise the payment using your app's log in details.

Register for all our services in 5 minutes

If you're a new Personal or Business customer you can now sign up for our Ulster Bank app, Anytime Banking and Telephone Banking all in one go! The best bit is it only takes 5 minutes.

To get started, follow the steps below:

1. Download our Ulster Bank app
2. Follow the on-screen instructions
3. When asked for your Customer Number enter it. If you don't know it or haven't registered for Anytime Banking before then tap 'What's my Customer Number?' Then follow the on-screen instructions.
4. You can then register for all three services at once!

Download the app and register

Register by telephone

If you would like to sign up for Anytime Banking and telephone banking when opening a new account ring one of the following numbers and one of our team will guide you through the process.

• Calling from the Republic of Ireland: 1850 424 365
• Calling from abroad: 00353 1804 7475

Please note: These numbers are to register for telephone banking; you won't be able to carry out any transactions until you are registered.