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Ways to bank

Telephone Banking

Stay in touch with your money 24/7

Prefer texting over calling?

The Ulster Bank mobile app comes with Secure Messaging which lets you speak with us by text. It's really simple to use. Just tap the 'Help' option to start.

Learn more about the Ulster Bank app

What could you do in the app in under 1 minute?

App available to customers aged 11+ with compatible iOS and Android devices and a Republic of Ireland or international mobile number in specific countries.

Payments under €1000 can be saved on the mobile app and will also show in Anytime Banking for future use. You must be aged 16 or over and there is a maximum of 5 payments totaling €1000 per day.

App timings based on Ulster Bank data 2019.

20 seconds

To transfer money between your Ulster Bank accounts versus 1 minute 27 seconds over the phone

27 seconds

To pay someone you've paid before in the app versus 4 minutes over the phone

30 seconds

To manage your standing orders or Direct Debits versus 2 minutes 25 seconds over the phone

60 seconds

To pay someone new up to €1000 without a card reader versus 7 minutes 19 seconds over the phone

Use Telephone Banking

To use telephone banking you need to have a Personal account with us and be registered for Telephone or Anytime Banking. You will need your Customer Number, PIN and password when you call (these are the same for Anytime Banking). 

You can use Telephone banking to:

  • Check balances, transfer money and pay bills via our automated service.
  • Speak with a member of our team about your accounts.

Call Telephone Banking:

  • Call us on: 1850 424 365
  • Overseas: 00353 1804 7475

Having trouble remembering your Customer Number, PIN or password? Our Support Centre can help.

Voice ID

Voice ID is available to Telephone Banking customers aged 18 and over.

Voice ID is a new security feature for Telephone Banking customers. It authenticates you using your voice, so you don’t have to use your password. As soon as you start talking to one of our team, Voice ID will confirm who you are. Getting started is simple – you just need to be registered for Telephone Banking.

More secure

Using your voice to access Telephone Banking is the most secure way to protect your account.

Faster

Once enrolled, we'll recognise your voice when you speak to us - no time spent verifying your identity.

Easier

It authenticates you using your voice, so you don’t have to remember a password.

Your voiceprint

Just like your fingerprints, your voice is unique. Voice ID analyses over 100 aspects of the way you talk, from your accent and pronunciation to physical differences like the size and shape of your mouth. All these things create your unique voiceprint.

Staying secure

While a password can be written down or guessed by fraudsters, nobody can copy your voiceprint. With Voice ID you can be more confident than ever that your banking details are secure.

Get started

To get started, give us a call on 1850 424 365. You'll need your Telephone Banking security details. If you aren't already registered, please follow the steps to register first. 

Once you confirm your identity using your customer number, PIN and password, please also have your mobile phone handy, so we can send you a one time passcode. One of our team can then set up Voice ID for you.

 

Frequently Asked Questions