Telephone Banking - Ways To Bank | Ulster Bank

Overlay
Smiling woman speaking on the phone

Telephone Banking

Stay in touch with your money 24/7

Telephone banking is available to those aged 11 and over with an eligible account. Calls may be recorded and some services may be unavailable for short periods in the early hours of the morning.

Simple & Secure Banking

Our online and mobile banking services are perfect for banking in a way that suits you, but when you need to talk to us Telephone banking is available 24/7.

You’ll be charged €0.20 per payment or transfer made via Telephone Banking if you don’t meet the current account fees and charges waiver criteria. For more information please visit our current account fees and charges page .

Why bank by telephone?

Stay in touch with your accounts, control your payments and speak to us when you need to.

Stay in touch with your accounts

Telephone banking allows you to check your balances, track your recent transactions and give you quick access to your finances via our touchtone service.

 

Control your payments

Transfer money easily between your accounts, manage your regular payments and pay your Ulster Bank credit card or other bills.

 

You’ll be charged €0.20 per payment or transfer made via Telephone Banking if you don’t meet the current account fees and charges waiver criteria. For more information please visit our current account fees and charges page .

 

Speak to us when you need to

Our Customer Service Officers are available 24 hours a day, 365 days a year should you need to speak with us.

Register for Telephone banking

If you have Anytime Internet banking you are good to go or else use these numbers to get started.

If you have already registered for Anytime Internet banking you are automatically set up to use Telephone banking.

 

Why not register for Anytime Internet banking now and get the best of both worlds? If you have your debit card you can get online immediately or you can have your details sent to you.

Register now for Anytime Internet Banking

 

Or to just get set up for Telephone banking, call us on:

 

  • 1850 211 461 if calling from the Republic of Ireland
  • 00353 1804 7475 if calling from abroad (press option 3)

 

These numbers are to be used for registering for Telephone banking only, you won't be able to carry out any transactions until you are registered.

Already registered?

Save our phone numbers so you don't have to go searching for them.

  • 1850 211 461 if calling from the Republic of Ireland
  • 00353 1804 7475 if calling from abroad

Make sure you have your PIN and Password you chose when you registered for Telephone or Anytime Internet banking to hand when you call.

What to expect when you call us

Our service is available 24 hours a day.

It's easy to get to where you want to be every time you call us. You will be asked to tell us why you are calling. This service is accessible to next generation text relay and sign video users by visiting: https://digital.ulsterbank.ie/globals/accessibility.html

 

Remember, our phone numbers are 1850 424 365 if you are calling from the Republic of Ireland or 00353 1804 7475 if calling from abroad.

 

        

Request Emergency Cash

If your debit card is lost or stolen you can still access your cash with Telephone banking.

Call us on 1800 245 399

 

  • Follow the options to speak to a customer adviser
  • The adviser will cancel your card and then ask you some security questions
  • If you are registered for Anytime Internet banking orTelephone banking the adviser will authorise you to withdraw€20-€300. If you aren't fully registered then you can get up to €60
  • The adviser will give you a 6 digit code that you can enter at any Ulster Bank ROI or EasyCash cash machine to use within 3 hours.
  • You’ll be charged €0.35 for each ATM cash withdrawal in Euro within SEPA (including Emergency Cash transactions) if you don’t meet the current account fees and charges waiver criteria. For more information please visit our current account fees and charges page .

Calls may be recorded. The amount requested must be within your daily withdrawal limit for your debit card and you need money available in your account (including any overdraft facility).

Textphone/Minicom numbers

Please contact us on 1800 924 615

Register for Voice ID

Our new security feature for Telephone Banking customers aged 18 and over

 

Voice ID

Faster, easier, more secure

 

Voice ID is a new security feature for Telephone Banking customers. It authenticates you using your voice, so you don’t have to use your password. Getting started is simple – you just need to be registered for Telephone Banking.

Once you are enrolled for Voice ID we will recognise your voice when you speak to us. There’s no need to say a particular word or phrase – as soon as you start talking to one of our team, Voice ID will confirm who you are. So we can be sure it’s you, and we can get straight to helping you with your reason for calling.

 

·         Less hassle because you don’t need your password

·         Totally secure because your voice is completely unique

·         Saves you time because you don’t have to verify it’s you

 

Here’s how it works

 

Just like your fingerprints, your voice is unique. Voice ID analyses over 100 aspects of the way you talk, from your accent and pronunciation to physical differences like the size and shape of your mouth. All these things create your unique voiceprint.

 

Using your voice to access Telephone Banking is the most secure way to protect your account. Although a password can be written down or guessed by fraudsters, nobody can copy your voiceprint. So you can be more confident than ever that your banking details are secure.

 

Get started in four steps  

 

1 Call us on 1850 424 365. You’ll need your Telephone Banking security details (if you aren’t registered for Telephone Banking, please enrol first).

2 Confirm your identity using your customer number, PIN and password.

3 Please have your mobile phone handy when you call, so we can send you a one time passcode.

4 One of our team will set up Voice ID for you.

 

 

Take a look at our FAQs

 

If you’d like to know more about Voice ID, our frequently asked questions are a good place to start. If they can’t answer your question, please call us on 1850 424 365 

 

        

Accordion

Icon expand Is Voice ID secure?

Yes. The unique characteristics of  your voice make it much more secure than a conventional password

 

Accordion

Icon expand Will Voice ID work if I have a cold?

Yes. Having a cold or sore throat doesn’t change the way speech is generated so we will still be able to verify you. If your voice is changed because of medical reasons we will still be able to help – we will just need to verify you in another way.

 

Accordion

Icon expand Can my voiceprint be stolen?

No. Your voiceprint is not a recording, or something that can be stolen.  We store a digital representation of your voice that only works with our system. It can’t be used to gain access to any other system, and no one can use it to make a copy of your voice.

 

Accordion

Icon expand Is my voiceprint really unique?

Yes. Just like your fingerprint, your voiceprint is uniquely yours. It’s made up of over a hundred different characteristics representing your voice – in fact it’s even more unique than your fingerprint.

 

Accordion

Icon expand How is my voiceprint stored and is my data secure?

Your voiceprint will be stored securely alongside your existing account information, andAnd remember, we treat all your data with care and respect.  Everything you need to know about your data can be found in our Privacy policy

Accordion

Icon expand What happens If I enrol to Voice ID but change my mind?

You can unenrol at any time by speaking to our telephone banking team – but remember, Voice ID makes banking with us easier and more secure.

 

Accordion

Icon expand Who can apply for Voice ID?

Any customer enrolled for Telephone Banking over the age of 18 can apply for Voice ID.

 

Accordion

Icon expand Can I use Voice ID on behalf of someone I care for?

If you have third party access or power of attorney on an account of someone you care for, you can use Voice ID to be verified. This will give you access to your accounts and any others you're authorised to manage.

 

Add your signposting title here… Make the most of your mobile phone

If you have an iPhone or Android smart phone then you can download our free Mobile banking app for flexible banking while on the go.

You don't have to use the mobile app instead of Telephone banking, we just suggest you register now in case you ever need it.

To get our app you need to be registered for Anytime Internet banking and have a ROI or international mobile number in specific countries.

You may be charged for some Mobile Banking transactions. Please visit our current account fees and charges page for more information on transaction fees.

Find out more about Mobile Banking
Add your signposting title here… Any questions?
Set Tab for lightbox