ulster bank video banking


Discover Video Banking

Connect with one of our Video Bankers at a time that suits you.

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On this page

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Book an appointment with video telephony branch

Add your signposting title here… What is Video Banking?

Video Banking is one of the ways you can bank with us. Instead of coming into a branch, you can use your smartphone, tablet or computer to speak to us about our range of products face-to-face wherever you are.

It’s easy to use and you can book an appointment at a time that suits you.

Appointments for Mortgages are available 9.00am- 5.00pm Monday to Friday.

Appointments for Current Accounts, Savings Accounts, Personal Loans, Overdrafts & Credit Cards are available between 8.30am-8pm Monday to Friday and 9am-3pm Saturdays.

If you’re a Private Banking customer, please speak to your Relationship Manager to arrange a video appointment.

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Add your signposting title here… Services available via Video Banking

You can use Video Banking to talk to us about:

  • Applying for your Mortgage
  • Opening savings and current accounts
  • Applying for a personal loan (available to existing customers only)
  • Applying for a personal overdraft (available to existing customers only)
  • Applying for a credit card
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Add your signposting title here… What you'll need
  • A device with a camera or webcam
  • A connection to the Internet
  • If your device uses apps, you'll need to download the Zoom app using a link that we'll email to you shortly before your appointment
  • If your device doesn't use apps, you don't need to download anything
Booking your appointment

Before booking, please note:

  • Ulster Bank collect your name, email and mobile number to help identify you ahead of your appointment. 
  • The information is deleted up to 90 days after your appointment.
  • No bank records are updated as a result.
  • The Video appointment will contain personal data and the audio will be recorded for training and monitoring purposes (and kept for 5 years). 

By consenting to this notice you agree that this recording will be stored with Zoom Video Communications, Inc. on behalf of Ulster Bank.

For more information please read our Privacy Notice.

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Frequently asked questions

If you have a question about Video Banking or anything else you can call us on 1890 587 587  between 8.30am-8pm Monday to Friday and 9am-3pm Saturdays

What device do I need to have to use Video Banking?

You can use any device that has a camera or webcam and connection to the internet. 


This can include a:

  • Smartphone
  • Tablet
  • Computer

Please note: Users of devices that use apps (smartphone, iPad, tablet, Chromebook) will be prompted to download the Zoom app. All other users will access their Video Banking appointment via a URL.

Can two people join the same Video Banking appointment from different locations?

Yes. Once you’ve booked an appointment you will receive an email to guide you through how to join your Video Banking appointment. This confirmation email will provide a link to download our Video Banking app (Zoom). At the time of your appointment both you and your joint account holder simply open the app or follow the link in your confirmation email to join your appointment. 

Why do I need to download Zoom?

We use Zoom to provide safe and secure video calls. If your device uses apps, you need to download the app so that our Video Bankers can talk to you through Zoom.

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