Accessibility and Disability

Providing Excellent Service

We are committed to providing excellent service to everyone. We recognise that our customers have a range of needs and we are working with various groups to make sure that our services and products are completely accessible.

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In Branch

 

We are improving our branches to make access easier for everyone. We have carried out a full review of all our branches (both inside and out) to assess their physical accessibility and what we can do to improve them in future refurbishment schemes.

If you have any suggestions, comments or views, please contact your local branch to discuss them. Locations and contact details for our branches can be found on our branch locator.

ATMs

 

Where possible, our newer ATMs have been installed at a height suitable for wheelchair access

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For You

We offer the following range of services to help with your day to day banking:

- With your consent we can record details of your disability and your preferred method of contact. This information is used to ensure that we tailor our services and communicate with you in a way that suits you best.

- We can provide large sized cheque books that may be easier for you to use.

- We can provide templates to help you complete cheques and credit slips.

Please contact your branch and tell us how we can help you and we will do our best to meet your needs.

 

ATMs

 

All of our ATMs have audible tone prompts after each key depression. The keyboards on our new ATMs also have the following features:

- Raised dot on the number 5

- Coloured keys for 'entry' and 'error'

We will be installing ATMs that can talk.

 

Correspondence

 

For customers with visual impairments we provide the following services free of charge:

- Statements and general correspondence produced in Braille, large print or on audiotape

- Brochures produced in Braille, large print or on audiotape

- PIN numbers provided in Braille

 

Online

 

- Our website should work with all major screen reader software

- Our website should work with the accessibility options in iOS and Android for tablet and mobile users.

- Our website has keyboard shortcuts that can be accessed on a computer by using the following keys on the following browsers:

Chrome

Alt on Windows
Ctrl + ⌥ Opt on Mac

Firefox & Safari

Alt+Shift on Windows
Ctrl+⌥ Opt on Mac

Internet Explorer 8 and above

Alt on Windows
For links, you need Alt + Access Key focused on the element along with Enter to activate

Internet Explorer (prior to IE8)

Alt + Access Key focused on the element along with Enter to activate

Access Keys
H Load home page
A Load accessibility page
N Skip to the main navigation of a page
S Skip to the main navigation of a page
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In Branch

 

 - We have hearing induction loops in all of our branches. In addition to providing fixed loops on some of our counter positions, all branches have a portable induction loop that is available for use in interview rooms.

 - We can arrange for a sign language interpreter to be present for meetings free of charge, but please bear in mind that this may require a few days notice.

By Phone

 

 - We accept text relay (typetalk) calls through Eircom's National Relay Service.

 - You can access our telephone banking services or apply for products using a text phone (minicom). Please see our contact page for further information.

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For You

 

 - If you have difficulty typing a PIN number, we can offer a Chip and Signature credit or debit card as an alternative to a Chip and PIN card.

 - We can provide large sized cheque books that may be easier for you to use.

 - We can provide templates to help you complete cheques and credit slips.

Online

 

 - Our website design allows for bigger buttons and links so that you can use the site more easily. You can increase the font size to make the links/buttons larger.

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