Security Centre

Anytime Banking card reader on a laptop

Security Centre

Tips to stay safe online

Download free IBM Rapport security software
Be aware of recent scams How to avoid the latest threats

Stay safe while shopping online

This festive season stay safe while you shop online by following these simple steps

  • Only shop on secure and trusted websites
  • Keep your contact details including your mobile number updated with the bank
  • Download our free security software IBM Rapport that protects your card details online
More about card security

Telephone scams also known as Vishing

Vishing or voice phishing is when you receive unsolicited phone calls from fraudsters which aim to encourage you to give out personal information, like your Mobile banking App activation and passcodes, online banking details, card details or card reader codes.

More about vishing

How to avoid becoming a victim of voice phishing


Never give out your Mobile banking App Activation codes and Passcode

Never give your full Anytime Banking PIN or password to anyone, even a caller claiming to be from your bank or the police

Never give out your card reader codes to anyone

If you get a call asking you for this information, end the call immediately

If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website

If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so

The Little Book of Big Scams (PDF opens in new window)

Sim Swap

SIM swap is a genuine service which allows you to keep your existing phone number and change between different SIM sizes or phone providers. If you utilise services with any providers who confirm activity, provide security login information or confirm transactions, fraudsters may use SIM swap as a way to intercept these messages, resulting in financial loss.

More about sim swap
Distraction theft an ATM

Don't get distracted...when using your card and Personal Identification Number (PIN) at a cash machine. Criminals may use distraction techniques at Automated Teller Machines (ATMs) to steal your card and/or cash. They may tap you on the shoulder to get your attention or act as a “helpful stranger”.

For example they may tell you that you have dropped some money, and while your attention is elsewhere, another member of the criminal team steals your card and/or cash. Once the criminal has your card and has viewed you entering your PIN, they will carry out fraudulent card transactions.

...or in a shop

Criminals have also been known to target victims after watching them enter their card PIN in a shop; while one criminal asks for directions or change, another steals their card.

How can you protect yourself from becoming a victim of distraction theft?

  • Don’t let anyone distract you during your transaction at a cash machine or in a shop, even if they seem to be a “helpful stranger”
  • Be aware of others around you when using a cash machine. Avoid using a cash machine if you see suspicious individuals nearby
  • Remember to always shield your PIN at a cash machine or while paying by card
  • When you’ve finished a transaction, take your cash quickly and discreetly put your card away before leaving the cash machine

If your card is lost or stolen, or kept by an Ulster Bank cash machine, you should report it to us immediately. 

More about the latest threats

If you aren't sure about any of terms used in our security centre, our security Jargon Buster could help.

Protect yourself online for free in 2 minutes


Anti-virus software alone isn't enough. Download our free IBM Rapport security software, which:

  • Confirms that you're connected to our website
  • Shields your online banking details from prying eyes
  • Protects your card details when shopping online

It's a simple two step process that only takes a few minutes, download then install the software


Stay Safe online - could you spot a scammer?

Anyone can become a victim of fraud, whether it's face to face, online or over the phone.  Knowing what to look out for can help you stay safe. Read our top tips and guidance on spotting scams and avoiding fraud.

Find out more


Security Centre Latest updates

Protect your information

Stay safe on social media

Stay safe on mobile banking

Online and mobile banking security promise We put your safety and security first
Secure banking promise padlock icon

Our priority is making your online and mobile banking experience as safe and secure as possible, so you can enjoy all the benefits of our services without any worries.

Whether you're banking online or using our mobile app, rest assured you are protected by our Secure Banking Promise.

  1. We'll refund any money paid out of your account by a fraudster, as long as you've kept your security information safe
  2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe
  3. We'll help you protect yourself with tips on staying secure and free tools for extra protection

    Remember to take sensible precautions to protect your personal information.

    Keep your antivirus and firewall software up to date, and download and install the free IBM Rapport security software.
Find out how about our Security Promise
We're here to help Reporting a fraud or scam

Debit card, cheque or bank account fraud

To report debit card, cheque or bank account fraud, call:                         

                             From the Republic
of Ireland
From abroad
Fraud Helpline
Mon-Fri 8am-8pm,
Sat 8am-6pm or
Sun 9am-5pm)
1800 245 403 +44 125 230 8047
Personal debit cards
lost or stolen line
1800 245 399 +44 131 549 8186

Calls may be recorded.

Reporting suspicious emails

Sometimes you get emails pretending to be from legitimate sources - but they’re actually a tactic used by fraudsters to get you to give away personal or private information. This is called phishing.

If you have any doubts or suspicions about an email you receive, don't respond or click on any links.

If you do receive a suspicious email you can report it to us by forwarding it to

More about suspicious emails
Suspicious emails

Criminals will sometimes attempt to lure you into entering your details at a fake but genuine looking website. Fraudsters then use your details to access your accounts and steal your identity or money. Criminals can also use links or attached files within emails as a way to infect your computer or device with malicious software (malware) - these are known as phishing emails.

Here's how to spot a phishing scam:

When you receive an unsolicited email you should check it for signs that it may not be from the person/company it appears to be from.

  • Check the email address - Is it the same as the email address you usually receive emails from, or just similar.
  • Check the email subject line - anything along the lines of "There is a secure message waiting for you", "Security Alert", "System Upgrade" and so on should be treated as suspect.
  • Check the message title - if it reads 'Dear Customer' or 'Dear Valued Customer' or if isn't personalised at all, then you should be suspicious. Phishing emails will not usually include your name.
  • Be wary if the email asks you to click on a hyperlink or a button to download a file. Wording such as 'verify your account or password' or 'update your security details' should be viewed as suspicious – they are likely to take you to a copycat website where you may be prompted to enter personal details which can be used to commit fraud.
  • Be suspicious of any message that creates a sense of urgency, such as 'If you don't respond within 48 hours, your account will be suspended'. A legitimate company will not create a false sense of urgency.
  • Check the grammar and spelling for mistakes or inconsistencies.

Top Tip! You can hover your mouse pointer over hyperlinks (or buttons) to see the underlying website URL.


  • Ulster Bank will never ask you for your full PIN or password.
  • Never respond to any unexpected or suspicious emails.
  • Don't click on any links or attachments within unexpected or suspicious emails
  • Report suspicious emails
  • If you have received a fraudulent or suspicious email, and not responded to it, please forward the email to phishing@Ulster

Find out more on staying safe online:

Report suspicious emails to us at: (if you have NOT responded)
or by calling 1800 245 403 (+44 125 230 8047 from abroad) (if you have responded)

Calls may be recorded.

More on reporting fraud



Reporting credit card fraud

To report fraud relating to your credit card call:

                             From the Republic
of Ireland
From abroad
Personal credit cards
lost or stolen helplineLines open 24/7
1890 924 258 +44 126 850 0813

Calls may be recorded.

Suspected scams

There are a range of other ways that fraudsters will try and get access to your details and your money.

Read more about other common scams and how to avoid them.


More about suspected scams
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