Banking Safely on your mobile - Ways To Bank | Ulster Bank

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Bank safely on your mobile

Features and tips to help you stay secure

Get the app

Download the latest version of our apps

Get the App

iPhone / iPad >

Download on the App Store

If you have an iPhone 5S, 6, or 6 Plus and iOS8 you can use Touch ID to login

Android >

Get the latest version of our Android App

Kindle >

Get the latest version of our Kindle App

Blackberry >

Get it at Blackberry World

Available for Blackberry Operating system Version 10 and above.

Windows >

Get the latest version of our Windows app

Available to customers with Anytime Internet Banking, and a Republic of Ireland mobile number starting 08. 

Banking safely on your mobile Our top mobile security tips

1. Only download mobile apps from official App stores, such as the Apple App Store, Google Play Store, and Blackberry App World.

2. Think carefully before jail-breaking or rooting your phone. We strongly advise against doing so as this may weaken the security of your phone and expose you to fraud.  

3. Always keep your mobile phone’s operating system updated with the latest upgrades. Older software may have vulnerabilities that could expose you to security and fraud risks.

4. Consider using a reputable brand of anti-virus software on your mobile phone.

5. Do not share or give your mobile banking security details, including your passcode, to anyone and never store these on your phone.

How we protect you

We take the security of your money seriously. That’s why, for our mobile banking app, we’ve put it front and centre. We get independent experts to regularly test, update and confirm that our systems meet the highest standards of security you expect from our other services.

Click on the links below to find out more about how we keep your money and data safe.
 

Robust registration

Before you can use our mobile banking service, we make sure we validate your details. A robust registration process for the mobile banking app helps us ensure that you are protected from fraudsters trying to register on your behalf.

Please do not share any of the sensitive registration information with anyone else. If you believe this information has been compromised, please contact us immediately and we will do our utmost to help you safeguard your account.

Robust registration
Robust registration

Before you can use our mobile banking service, we make sure we validate your details. A robust registration process for the mobile banking app helps us ensure that you are protected from fraudsters trying to register on your behalf.

Please do not share any of the sensitive registration information with anyone else. If you believe this information has been compromised, please contact us immediately and we will do our utmost to help you safeguard your account.

Passcode

Our mobile banking application is passcode protected. Your passcode is uniquely linked to the mobile banking app on your device, which means only your passcode will work on your application.

Passcode
Passcode

Our mobile banking application is passcode protected. Your passcode is uniquely linked to the mobile banking app on your device, which means only your passcode will work on your application.

Security promise

You are covered by our Online and Mobile Security Promise, our commitment to you in the event of fraud.

More on our Online and Mobile Security Promise
Security promise
Security promise

You are covered by our Online and Mobile Security Promise, our commitment to you in the event of fraud.

More on our Online and Mobile Security Promise
Sophisticated encryption

When you use our mobile banking app, data is transferred from your device to us, so we use advanced encryption technology to keep it secure.

Sophisticated encryption
Sophisticated encryption

When you use our mobile banking app, data is transferred from your device to us, so we use advanced encryption technology to keep it secure.

Banking safely on your mobile How you can protect yourself

Even though we’ve put lots of security measures in place, there is a lot you can do to help us keep your data and money safe. Click on the links below to learn more. 

Passcode

Do not give your mobile banking security details, including your passcode, to anyone else and don’t store these on your device.

Get in touch with us as soon as possible if you lose your mobile phone or tablet or if you suspect that someone may know your mobile banking login details. We can then stop the service to your device.

For added security, you should set up a passcode to access your mobile phone or tablet device. This option can be found under the 'settings' menu on your phone. 

Passcode
Passcode

Do not give your mobile banking security details, including your passcode, to anyone else and don’t store these on your device.

Get in touch with us as soon as possible if you lose your mobile phone or tablet or if you suspect that someone may know your mobile banking login details. We can then stop the service to your device.

For added security, you should set up a passcode to access your mobile phone or tablet device. This option can be found under the 'settings' menu on your phone. 

App store

Only download mobile apps from official app stores, such as Apple iTunes, Google Play Store, Blackberry App World, Windows Store, and Amazon Store. Our apps are only available on official app stores.

Get the app
App stores
App store

Only download mobile apps from official app stores, such as Apple iTunes, Google Play Store, Blackberry App World, Windows Store, and Amazon Store. Our apps are only available on official app stores.

Get the app
Your handset
  • Don’t leave your device unattended when logged on and watch out for people looking over your shoulder.
  • Think carefully before jail-breaking or rooting your device. Both may weaken the security of your device and expose you to additional risks.
  • Keep your mobile device operating system updated with the latest security patches and upgrades. Older software may have security vulnerabilities that could expose you to additional risks.
  • You may also want to consider using a reputable brand of anti-virus software on your mobile banking device.
  • For added security, you should set up a passcode to access your mobile phone or tablet device. This option can be found under the 'settings' menu on your phone. 
Your handset
Your handset
  • Don’t leave your device unattended when logged on and watch out for people looking over your shoulder.
  • Think carefully before jail-breaking or rooting your device. Both may weaken the security of your device and expose you to additional risks.
  • Keep your mobile device operating system updated with the latest security patches and upgrades. Older software may have security vulnerabilities that could expose you to additional risks.
  • You may also want to consider using a reputable brand of anti-virus software on your mobile banking device.
  • For added security, you should set up a passcode to access your mobile phone or tablet device. This option can be found under the 'settings' menu on your phone. 
SMS and Email

We will never contact you to ask you to disclose your security credentials.

Be cautious about opening links contained in SMS messages or emails. Don't respond to unsolicited messages or phone calls.

Beware of phishing scams. Phishing is when criminals send convincing looking, but fraudulent emails to lure you into entering your details into a fake (but genuine looking) website or app. Criminals can also use hyperlinks or attached files within phishing emails as a way of infecting your device with malicious software (malware).

SMS and Email
SMS and Email

We will never contact you to ask you to disclose your security credentials.

Be cautious about opening links contained in SMS messages or emails. Don't respond to unsolicited messages or phone calls.

Beware of phishing scams. Phishing is when criminals send convincing looking, but fraudulent emails to lure you into entering your details into a fake (but genuine looking) website or app. Criminals can also use hyperlinks or attached files within phishing emails as a way of infecting your device with malicious software (malware).

Websites and apps

Only use the official Ulster Bank app and websites (www.ulsterbank.ie) to do your banking. While other sites exist that also provide this service, to use these will compromise your security and may breach terms and conditions.

Don’t download content from sites or visit sites unless you are sure that the site is reputable. This is to safeguard against installing malicious software. Also be wary of using insecure and untrusted wireless networks.

Get the app
Websites and apps
Websites and apps

Only use the official Ulster Bank app and websites (www.ulsterbank.ie) to do your banking. While other sites exist that also provide this service, to use these will compromise your security and may breach terms and conditions.

Don’t download content from sites or visit sites unless you are sure that the site is reputable. This is to safeguard against installing malicious software. Also be wary of using insecure and untrusted wireless networks.

Get the app
Next steps Start banking on your mobile
Get the app

Download the latest version of our apps

Get the App

iPhone / iPad >

Download on the App Store

If you have an iPhone 5S, 6, or 6 Plus and iOS8 you can use Touch ID to login

Android >

Get the latest version of our Android App

Kindle >

Get the latest version of our Kindle App

Blackberry >

Get it at Blackberry World

Available for Blackberry Operating system Version 10 and above.

Windows >

Get the latest version of our Windows app

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