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How to complain

Tell us what went wrong

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Can we help?

Many issues can be resolved almost immediately via our online help. Common issues that can be resolved online are:

We are sorry that you need to make a complaint

Please give us the opportunity to make things right

We aim to resolve your complaint as quickly as possible, if you call us you will be directed immediately to a member of staff who will take responsibility for resolving your complaint or finding the right person to help you.

Below you can find the different options available to you to make a complaint

Online

If you would like you can let us know what has gone wrong by completing  our online form.

By Phone 

To help us understand what has gone wrong and how we can help, some customers find it easier to talk through their issues. To talk to a member of staff, you can call us on 1850 424 365Available 24/7. Calls may be recorded

In writing 

Send a letter with details of your complaint, you account number and sort code to your branch or to:

Complaint Handling Centre
Ulster Bank
PO Box 145
FREEPOST
Dublin 2

In person

If you prefer to speak to us in person, you are welcome to visit one of our branches. To find your nearest branch use our branch locator.

What we need from you

Helpful Information

What do we need and why?

This information will help us to understand your issue and what has gone wrong, to make sure we can get your complaint to the right person to fully investigate and fix your issues, putting you back in the position you were in before the complaint.

Your contact details are important to help us contact you if we need to discuss your complaint with you.

(Please note – our calls may appear as ‘private’, ‘unknown’ or ‘withheld’ on certain handsets)

What to expect next

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Looking for an update?

If you have previously raised a complaint and are looking for an update, please refer to the contact details provided to you in the text or letter you have received from us or phone us directly on

 

01 702 5351

 

Lines are open Monday to Friday 9am to 5pm

If you are still not happy

Financial Ombudsman

Our aim is to resolve all complaints internally. However, if you are not satisfied with our resolution, or if eight weeks have passed since you first brought your complaint to our attention, you may have the right to refer your complaint to the Financial Services Ombudsman.

What are they?

 

 

The Financial Services Ombudsman offers a free independent service and they can help with most financial complaints. However, there are some limitations on what the Financial Services Ombudsman can look into, and further information about this can be obtained from them directly.

 

 

 

If you want the Financial  Service Ombudsman to look into your complaint, you must contact them within six months of any final response we send to you.

How do I contact them?

You can write to them at:

Financial Services Ombudsman
3rd Floor, Lincoln House, Lincoln Place
Dublin 2
Lo-call: 1890 882090
Tel: 6620899
Fax: 6620890
Email: enquiries@financialombudsman.ie
Web: www.financialombudsman.ie

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