Update on Ulster Bank’s Tracker Mortgage Examination

Tracker Mortgage Examination

Tracker Mortgage Examination update
 

The Central Bank of Ireland (‘Central Bank’) requires all relevant lenders, including Ulster Bank, to conduct a comprehensive review of our contractual and regulatory obligations to our tracker mortgage customers.

We would like to apologise to those customers who have been adversely impacted as a result of the failures we have identified during this review.

The review is ongoing but as a first step to prevent any further harm for impacted existing customers that we have identified, we have corrected the interest rates on these accounts.

In addition, we have begun to implement our redress and compensation programme for customers impacted by this issue.  We have begun to write to those customers to outline how we believe they were impacted and our proposals to put things right, including redress and compensation as well as payment towards the cost of independent professional advice. This letter will also provide details of the appeals process for any impacted customer.

Ulster Bank Chief Executive, Gerry Mallon said:

“On behalf of Ulster Bank, I would like to apologise for these failures and to thank our customers for their continued patience in this matter. Please be assured that we are doing everything possible to resolve this and we are focused on putting this right and rebuilding our customers’ trust in Ulster Bank.”

All of our activity is also being assured by an independent third party.

We have put in place a dedicated customer helpline to assist with any queries that our customers may have.

Mortgage Examination Helpline on 1800 303 352 Freephone/Lo-Call from mobiles or +353 1 562 1269 if calling from abroad. Lines are open 9am to 5pm Monday to Friday except bank holidays. Calls may be recorded for training and quality purposes.

 

Add your signposting title here… Additional Helpful Information
Contact us
Tracker Mortgage Examination

We have put in place a dedicated tracker mortgage enquiries team to assist with any additional queries our customers may have.

Should you wish to contact us, please call on 1800 303 352 Freephone/Lo-Call from mobiles or +353 1 562 1269 if calling from abroad.

Lines are open 9am to 5pm Monday to Friday excluding public holidays. Calls may be recorded.

Set Tab for lightbox