Emergency Contacts - Help And Support | Ulster Bank

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Emergency phone numbers

24/7 contact options to talk to us

Our Security Promise
Secure banking promise logo
Secure Banking Promise We put your security first

Whether you’re banking online or using our mobile banking app, rest assured you are protected by our Secure Banking Promise.

 

1.We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe

2.We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3.We'll help you protect yourself with tips on staying secure and free tools for extra protection

 

Remember to take sensible precautions

Keep your antivirus and firewall software up to date, we also provide free security software from the experts at Trusteer for added protection. 

Calls may be recorded for training and monitoring purposes.

Report fraud on your bank account

Report fraud on your bank account

Have you noticed any suspicious transactions on your Ulster Bank account?

You can report this to us by calling:
 

Monday to Friday 8am-8pm,  Saturday 8am-6pm, Sunday 9am-5pm


1800 245 403

 

If calling outwith these hours, or from outside Ireland call

 

(+44) 370 010 1913.

 

You can reverse the charges on calls from abroad through the international operator when calling from a landline.

 

Please be prepared to answer some security questions so we can verify you.

 

Calls may be recorded.

Report fraud on your credit card

Report fraud on your credit card

Personal credit cards

Have you noticed any suspicious transactions on your Ulster Bank personal credit card?

 

You can report it to us 24/7 by calling:

 

1800 946 520

 

Calling from outside the UK:

 

(+44) 125 230 8047

 

Business credit cards

Have you noticed any suspicious transactions on your Ulster Bank business credit card?

 

You can report it to us 24/7 by calling:

 

1800 946 521

 

Calling from outside the UK:

 

(+44) 125 230 8047

 

You can reverse the charges on calls from abroad.

 

Please be prepared to answer some security questions so we can verify you.

 

Calls may be recorded

 

 

Report a suspicious phone call or email

Report a suspicious email, phone call or text

Suspicious email

 

If you have received a fraudulent or suspicious email which you have not responded to, please forward the email to phishing@ulsterbank.com

 

If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please contact us immediately on 1800 946 516.

From outside of Ireland call (+44)345 301 5748

 

Suspicious Phone Call

 

If you have received a suspicious phone call and think you provided any of your personal security details during the call, please contact us immediately on 1800 946 516.

From outside Ireland please call (+44)345 301 5748 

 

Suspicious text

 

If you think you have been targeted by a smishing scam, let us know. We will never ask you for your full PIN and full password by text or email.

 

Forward any suspicious texts referring to Ulster Bank to the number 086-1800792.

 

This is not a premium rate number. Standard network rates apply, please contact your network provider for more information on charges.

 

 

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Add your signposting title here… Emergency Cash

If your card is lost or stolen and you need emergency funds, you can take advantage of our 24 hour Emergency Cash service.

 

After answering a few quick security question, you will be given a code allowing you to withdraw cash without a card from any Ulster Bank or EasyCash cash machine.

 

1800 245 399

 

Wallet sitting alone on an outside table
Add your signposting title here… Lost/Stolen Emergency number

If you lose any Ulster Bank Debit or Credit Card or you suspect that it has been stolen, please call our Card Loss Centre immediately on:

 

1800 245 399

 

 

If you are abroad please call:

 

+44 131 549 8186 for Debit Cards.

+44 1268 500813 for Credit Cards.

 

If you're signed up to online banking, you can also report your card lost and order a replacement online. You can find this on the Card services page in Anytime Internet Banking.

family at the back of an open car on holiday
Add your signposting title here… International Debit Card Helpline

Please call this number if your card is stopped abroad or you suspect fraud or unusual activity on your card.

 

0044 131 339 7609

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