Service Status - Help & Support - Personal Banking | Ulster Bank

Our service status How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

Coronavirus - we're here to support you

 

Our Telephony Service team is experiencing very high call volumes at the moment as our customers and colleagues adapt to the impacts of COVID-19.  As a result, we have longer than normal wait times.   All of our Digital Channels are available to you - including our Mobile Banking App which has a 24/7 Chat and Messaging Service.

 

If you are enquiring about a mortgage repayment break, you can find additional support here.

 

Updates to branch opening hours can be found here.

 

If you are concerned about being impacted financially due to Coronavirus, or being unable to get to the bank, we are here to support you. 

 

Visit our Coronavirus page for additional support and guidance available or refer to our FAQs.

 

Our mobile app and anytime banking are available to help you manage your everyday banking needs without having to leave your home.  Further guidance can be found here on our ways to bank page.


If you are struggling financially you can find additional support here.

If you are concerned about proceeding with travel arrangements please contact the company you have booked with for further guidance.

If you need our help:

- Send us a private message on social media

- Message us securely in our app

We’re monitoring the situation closely and will provide updates here

 

Be alert to suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about Coronavirus.  Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

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Flybe Ceased Trading

Flybe ceased trading on Thursday 5th March and have now entered administration.

As a result we are currently experiencing higher than normal call volumes. 

If you booked flights with Flybe please follow the guidance below;

If you have paid with one of our credit or debit cards the quickest way to register your claim is to complete this form.

If you’re currently on a trip please contact Flybe for further guidance.

If you have booked via a travel agent, 3rd party or paid via PayPal, please contact the company for further advice.

Be alert to suspicious approaches from anyone claiming to be from the bank or Flybe, either over the phone or via text or email. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

 

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In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30. When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected.

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Service working normally.

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Service working normally.

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Service working normally.

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Service working normally.

 

 

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Our Telephony Service team is experiencing very high call volumes at the moment as our customers and colleagues adapt to the impacts of COVID-19.  As a result, we have longer than normal wait times.   All of our Digital Channels are available to you - including our Mobile Banking App which has a 24/7 Chat and Messaging Service.

If you are enquiring about a mortgage repayment break, you can find additional support here.

Updates to branch opening hours can be found here.

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Service working normally.

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We are carrying out routine maintenance on our credit card platform from approx. 02.00 until approx. 07.00 on Sunday 5 April. Please be aware your credit card information will be unavailable during these times. We are sorry for any inconvenience that this may cause.

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