Service Status - Help & Support - Personal Banking | Ulster Bank

Our service status How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

 

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In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 to 02:40. When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected.

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Important Payment Information regarding 1 May 2019 – a European Bank Holiday

Wednesday, 1 May 2019, is a European Bank Holiday. This means it will not be possible to make or receive EUR payments to or from other banks on this day.

What to be aware of:

•       SEPA Direct Debits due to be collected from your account on 1 May will not be debited until 2 May. Please ensure sufficient funds are available to meet any direct debit payments due

•       EUR/SEPA credit transfers to other banks will not be processed on 1 May. Customers are encouraged to make EUR payments one day earlier to ensure that beneficiary accounts are updated (credited) on Tuesday, 30 April, otherwise payments may not be processed until Thursday, 2 May 2019

•       EUR/SEPA credit transfers to Ulster Bank Republic of Ireland accounts can be processed on 1 May 2019**

•       Standing Orders due to other banks on 1 May 2019 will not be processed until 2 May 2019

•       Incoming credit transfers from other banks on Wednesday, 1 May 2019, may not be credited to your account until Thursday, 2 May 2019

•       International (non EUR) payments are not impacted

•       Normal payment processing of EUR transactions will recommence on Thursday, 2 May 2019

**PLEASE NOTE: Your available funds on 1 May, may also include amounts which, due to the European Payment Holiday, are not actually due for value until Thursday, 2 May. Should you make payments using these available funds on, Wednesday, 1 May, there is a risk you may go overdrawn and incur fees or charges.

 

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