Service Status - Help & Support - Personal Banking | Ulster Bank

Our service status How are our services running?

You can use this page to see when we'll be upgrading our services. You will also be able to check if any of our services are experiencing issues. Remember to visit our Support Centre if you have any questions.

Coronavirus - we're here to support you

All of our Digital Channels are available to you - including our Mobile Banking App which has a 24/7 Chat and Messaging Service.

 

Updates to branch opening hours can be found here.

 

If you are concerned about being impacted financially due to Coronavirus, or being unable to get to the bank, we are here to support you. 

 

Visit our Coronavirus page for additional support and guidance available or refer to our FAQs.

 

Our mobile app and anytime banking are available to help you manage your everyday banking needs without having to leave your home.  Further guidance can be found here on our ways to bank page.

 

If you are struggling financially you can find additional support here.



If you are concerned about proceeding with travel arrangements please contact the company you have booked with for further guidance.

If you need our help:

- Send us a private message on social media

- Message us securely in our app

 

We’re monitoring the situation closely and will provide updates here

Be alert to suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about Coronavirus.  Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

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In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30. When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected.

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Service working normally.

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Service Update.

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 06:10 GMT this Sunday 25th October. This means that our Anytime, Mobile, ATM and Telephone banking services will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.

 

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Service Update.

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 06:10 GMT this Sunday 25th October. This means that our Anytime, Mobile, ATM and Telephone banking services will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.

 

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Service working normally.

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Sevice Update.

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 06:10 GMT this Sunday 25th October. This means that our Anytime, Mobile, ATM and Telephone banking services will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.

 

 

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Service Update.

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 01:30 BST until approximately 06:10 GMT this Sunday 25th October. This means that our Anytime, Mobile, ATM and Telephone banking services will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.

 

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We’ll be carrying out routine maintenance on our credit card platform from 1am to around 7am on Sunday 25th October, and your credit card information won’t be available during that time. We’re sorry for any inconvenience this may cause you.

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