Our Telephony Service team is experiencing very high call volumes at the moment as our customers and colleagues adapt to the impacts of COVID-19. As a result, we have longer than normal wait times. All of our Digital Channels are available to you - including our Mobile Banking App which has a 24/7 Chat and Messaging Service.
If you are enquiring about a mortgage repayment break, you can find additional support here.
Updates to branch opening hours can be found here.
If you are concerned about being impacted financially due to Coronavirus, or being unable to get to the bank, we are here to support you.
Our mobile app and anytime banking are available to help you manage your everyday banking needs without having to leave your home. Further guidance can be found here on our ways to bank page.
If you are struggling financially you can find additional support here.
If you are concerned about proceeding with travel arrangements please contact the company you have booked with for further guidance.
If you need our help:
- Send us a private message on social media
- Message us securely in our app
We’re monitoring the situation closely and will provide updates here
Be alert to suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about Coronavirus. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.