Tracker Mortgage Examination | Ulster Bank Update

Tracker mortgage examination

Tracker Mortgage Examination

Tracker Mortgage Examination Public Statement


Ulster Bank continues to remediate customers identified as impacted under the Tracker Mortgage Examination. We have already corrected rates and made redress and compensation payments to the vast majority of customers. We continue to progress rate changes and payments to the remainder of our impacted customers and we aim to have these completed by the end of April 2019.

While we are working to conclude the remediation phase of the examination, the appeals process will be available to impacted customers for 12 months following receipt of remediation.

Ulster Bank fully acknowledges the time it has taken to put this right for customers and apologises unreservedly for that. 

 

The Appeals Process

The Appeals Process is an independent process established by Ulster Bank Ireland DAC, in line with the principles outlined by the Central Bank of Ireland, to provide you with the right to appeal if you are unhappy with any aspect of your redress and compensation offer.

You can appeal any aspect of your redress and compensation by requesting and completing an Appeal Form. Your appeal will be assessed by a fully independent Appeals Panel in accordance with the Terms of Reference and Procedural Rules.

For more information on the appeals process, see our Question and Answer section below.

Should you require any additional information or support, please contact the Tracker Mortgage Examination Helpline and advise our team of this on 1800 303 352 Freephone/Lo-Call from mobiles or +353 1 562 1269 if calling from abroad.

Lines are open 9am to 5pm Monday to Friday excluding public holidays. Calls may be recorded for training and quality purposes.

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