Update on Ulster Bank’s Tracker Mortgage Examination

Tracker mortgage examination

Tracker Mortgage Examination

Tracker Mortgage Examination Public Statement

Today (20th December 2017), Ulster Bank issues the following update on its Tracker Mortgage Examination.

Ulster Bank is on track to deliver its commitments under the Examination.

Ulster Bank Chief Executive, Gerry Mallon said:

“I would like to reiterate my unreserved apology for the failures which led to customers being impacted under the examination, as well as for the length of time which it is taking for us to put this right.  This apology extends to all customers, even those not impacted by the examination as well as to our people working in Ulster Bank. However, we continue to learn from this and we are focused on completing this process, putting this right and rebuilding trust in Ulster Bank.

We are on track and have issued payments to over 1,000 customers.  Please be assured that we are doing everything possible to resolve this for our customers.  Following feedback from the Central Bank we are working to identify any additional customers who may be impacted by this issue. We will update again in due course.”

Progress to date:

  • Just under 3,500 identified as impacted;
  • Existing impacted customers have been put back on their tracker rate;
  • Redress and compensation has been paid to 1,017 customers to date.
The Appeals Process

The Appeals Process is an independent process established by Ulster Bank Ireland DAC, in line with the principles outlined by the Central Bank of Ireland, to provide you with the right to appeal if you are unhappy with any aspect of your redress and compensation offer.

You can appeal any aspect of your redress and compensation by requesting and completing an Appeal Form. Your appeal will be assessed by a fully independent Appeals Panel in accordance with the Terms of Reference and Procedural Rules.

For more information on the appeals process, see our Question and Answer section below.

Should you require any additional information or support, please contact the Tracker Mortgage Examination Helpline and advise our team of this on 1800 303 352 Freephone/Lo-Call from mobiles or +353 1 562 1269 if calling from abroad.

Lines are open 9am to 5pm Monday to Friday excluding public holidays. Calls may be recorded for training and quality purposes.

Add your signposting title here… Additional Helpful Information
Set Tab for lightbox