Tracker Mortgage Examination
Ulster Bank has now made redress and compensation payments to all customers identified as impacted under the Tracker Mortgage Examination, with the exception of a small number of customers we are continuing to work to locate. Our examination has been overseen by an independent third party.
The appeals process will continue to be available to impacted customers for 12 months from the date of their redress and compensation letter.
Ulster Bank fully acknowledges the time it has taken to put this right for customers and apologises unreservedly for this.
The Appeals Process
The Appeals Process is an independent process established by Ulster Bank Ireland DAC, in line with the principles outlined by the Central Bank of Ireland, to provide you with the right to appeal if you are unhappy with any aspect of your redress and compensation offer.
You can appeal any aspect of your redress and compensation by requesting and completing an Appeal Form. Your appeal will be assessed by a fully independent Appeals Panel in accordance with the Terms of Reference and Procedural Rules.
For more information on the appeals process, see our Question and Answer section below.
Should you require any additional information or support, please contact the Tracker Mortgage Examination Helpline and advise our team of this on 1800 303 352 Freephone/Lo-Call from mobiles or +353 1 562 1269 if calling from abroad.
Lines are open 9am to 5pm Monday to Friday excluding public holidays. Calls may be recorded for training and quality purposes.