Security Centre | Ulster Bank Republic of Ireland

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Anytime Banking card reader on a laptop

Security Centre

Tips to stay safe online

News Alert

Safer shopping this festive season

Top tips to protect yourself:

  1. Don’t get caught out buying online – we all love a bargain but be vigilant when buying from social media and online market places. Always do your research on the seller and if a deal seems too good to be true it probably is and could be a scam
  2. Use secure websites – always look for the padlock symbol and “https” in the web address to make sure it’s a secure connection
  3. Always use a safe way to pay -  like your debit or credit card. Don’t transfer money directly.
  4. Don’t give anyone your full details – Scammers are really convincing. If anyone, even someone claiming to be from the bank, Police or another organisation you trust gets in touch and asks for information such as login details, passcodes, card reader codes, remote access to your device or tells you to transfer money from your account – don’t do it, it’s a scam..
  5. Don’t open unexpected emails from anyone you don’t know - Scammers may send you emails or texts which look to include a gift, but actually include viruses.
  6. Get in touch with us if you’re ever unsure something is genuine-  Call us using the number from the back of your card or from our website

A customer of Thomas Cook?

We are aware that Thomas Cook has confirmed that they have ceased trading and now gone into administration.

 

What you need to do

If you have paid via PayPal or booked via a third party agent you will need to contact them directly.

 

If you booked directly with Thomas Cook and paid by Debit Card.

  • If you have booked a package holiday directly with Thomas Cook, contact ATOL on 0300 303 2800 for further advice.
  • If you have booked a flight directly with Thomas Cook Airlines, the quickest way to register your claim is by selecting the below link located on our Card Payment Support Zone

 

If you booked directly with Thomas Cook and paid by Credit Card.

  • If you have booked a package holiday directly with Thomas Cook, contact ATOL on 0300 303 2800 for further advice.
  • If you have booked a flight directly with Thomas Cook Airlines, the quickest way to register your claim is by selecting the below link

Start your claim

Strong Customer Authentication

Smarter, stronger,safer ways to protect yourself online.

 

Soon we will ask you to confirm your identity more often when using Anytime Banking or when you buy something online with your card. It'll provide extra protection against fraud and scams by ensuring it's you who is using your details, and not someone pretending to be you.
 

Find out more

Telephone Scams - also known as Vishing

If you have been a victim of a recent data breach, following these simple tips will help you stay safe and secure.

 

Fraudsters often contact you pretending to be from the Bank, the Garda or companies your trust to convince you to divulge information or pay money out of your account and they can use sophisticated technology to make the number appear like it's a genuine number, not their actual caller ID

 

Never give out your Mobile banking App Activation codes and Passcode

 

Never give your full Anytime Banking PIN, full Anytime Banking password or Card Reader codes to anyone over the phone, even a caller claiming to be from your bank or the Garda

 

Never move your money to a 'safe/secure' account if asked to do so by someone saying they are from the bank or the Garda

 

If you receive a request to download software to connect to your computer, and you have not initiated the conversation with the company, decline to do so

 

If you receive a suspicious or unexpected call, always verify the caller using an independently checked phone number such as a contact number from our website. 

 

If you are asked to do any of the above then end the call immediately

 

A common strategy fraudsters may use is to pose to be a known company that you may use and advise that you have overpaid a payment in the past and that you are owed a refund. The fraudsters would then try to get you to use your card reader to be able to process the refund.

 

More about vishing 

Stay safe on social media

Fraudsters create fake social media accounts offering to 'help' by asking for your account information or directing you to fake websites. These fake social media accounts often have similar imaging, blurbs or tweets to our real accounts.

Follow these simple steps to stay safe on social media.

 

What you need to do:

  1. On Twitter, look for the blue tick next to @UlsterBank_Help.
  2. Never click on links or attachments in suspicious messages
  3. Never give your full PIN or full password to anyone
  4. Report any suspicious activity to phishing@ulsterbank.com

Text Message Scams - also known as Smishing

Fraudsters send spoof text messages and emails to try and get your personal information. These messages may well have been doctored so that they appear to come from a genuine Bank number or email ID. They usually contain links which lead to websites asking you to enter your Anytime Banking login information or other personal information.

 

We recommend you follow these simple steps to help stay secure:

 

    Never give your full Anytime Banking PIN, full password or card reader codes to anyone

     

    Never respond to suspicious emails or text messages

     

    Be cautious when clicking links, Our text messages may contain links to our websites, but, like our emails, never link to pages that ask for any online banking or full card details.

     

    If you’re in doubt about the authenticity of a message from us, please contact us immediately

     

Email Scams - also known as Phishing

Phishing (pronounced 'fishing') is a con trick used by fraudsters to get hold of your personal information.

 

Internet users are sometimes targeted through bogus emails by fraudsters claiming to be from their bank. These emails, known as "phishing" emails, will typically encourage you to enter their security details on a fake website. The fraudsters would then try to use the captured security details to commit fraud.

 

Ulster Bank will never send emails asking for your security information. Our emails will always contain one piece of personally identifiable information, like a partial postcode or name so that you can identify it's genuine. They may contain links to our websites, but they’ll never contain links that take you to a page that asks for any online banking details, like your customer number, password or card reader codes.

 

If you do receive a suspicious email you can report it to us forwarding it to phishing@ulsterbank.com

 

More about Phishing

Add your signposting title here… Friends Against Scams

There are many different types of scams. Keep your money safe from them all.

Scams can be very believable and are often the work of highly organised criminals. Here are a few tips for protecting yourself:

  • Don’t tell anyone your security details
  • Don’t assume the person who contacted you is genuine
  • Don’t let them rush you
  • If you’re suspicious, go with your instincts
  • Stay in control

Friends Against Scams

Friends Against Scams aims to prevent people becoming victims of scams. Joining Friends Against Scams will equip you with the knowledge you need to protect yourself from the emotional and financial impact. You’ll learn how to:

  • Spot a potential scam and report it
  • Avoid becoming a target for scammers
  • Find out about new scams so you can take steps to protect yourself
  • Have conversations with friends, family and community to share your knowledge and raise your collective awareness

We can quickly let you know about any suspicious activity on your account if we have your current contact details. Check them today and tell us if there have been any changes to your mobile number or email address.

 

Watch our video to become a friend against scams
Add your signposting title here… Help with your card reader

Once you activate your card reader you'll be able to access the full features of Anytime Banking and telephone banking.

  Make a payment for the first time

  Set up or change a single or regular payment instruction

  Create or amend a standing order

  Update and change your details

  Set up travel markers

  Make international payments

More information & help on your card reader
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