Need help with a card payment?
A quick internet search can help, or check our list of most common retailers and service providers, and their trading names.View a list of retailers
Need to cancel a regular payment?
You can cancel a regular debit or credit card payment by simply giving us a few details
Do you know your consumer rights?
Often the quickest way to solve the problem is to contact the supplier so make sure you know your rights first.
Paying for things using your debit or credit card is quick and easy, but sometimes things don't go as smoothly as planned. When something goes wrong, it helps if you know your rights.
Competition and Consumer Protection Commision rights guide (Opens in new window)
Not received goods or services?
Start a claim for goods or services you haven't received.
The first step in making a claim is speaking to the retailer to see if they can resolve, if you are unable to contact the company please continue.
If you have a claim against one retailer or more you will need to complete multiple forms.
Please have the following information ready:
- The name of the retailer
- The date and amount of the transaction(s)
- The description of the goods / services ordered
Please note, this form will expire in 60 minutes.
If you suspect fraudulent activity on your account, it's important that you take action right away. We have more information on how to do this on our dedicated fraud page.