Customer Service Support Centre - Personal Banking | Ulster Bank

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Customer Service Support Centre

When your banking queries need 24/7 answers, ask Cora.

For all your customer service support needs

Whatever you need to know, ask Cora first

Cora never sleeps. Our customer service digital assistant is available 24/7, dealing with questions, or getting you to the right place in no time. 

You’ll find Cora in the ‘Need help?’ pop up on the right hand side of our webpages.

So now you know where to go first for answers.

App available to Anytime Banking customers with a UK or international mobile number in specific countries. Anytime Banking available to customers aged 11+ with an Ulster Bank account.

Add your signposting title here… Common questions

Find out what our customers have been asking us.

We would like to know what you think
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Complaints

At Ulster Bank we always strive to do our best for our customers but on occasion we can get things wrong and we would like you to give us the opportunity to put things right.

Find out more about making a complaint
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Compliments

If you have had fantastic service from Ulster Bank then get in touch and tell us about it.

"I had a great web chat. Very informative and gave me more information. I am very likely to move to Ulster Bank after this."

Share your good feedback with us
Customer Surveys

We value your opinion, and from time to time contact our customers to obtain feedback on our products and services.

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Icon expand Find out more about our customer surveys

At Ulster Bank we are passionate about ensuring that you receive great customer service and your feedback helps us to continuously make improvements.

We routinely contact our customers to understand how we are doing. You may be contacted by email or telephone for your feedback on the service we provide.

We have a number of research partners to help us including Coyne Research, FACTs International, Watermelon Research and RED C Research.

We have designed our email surveys to be as short and as simple as possible. We will only ask for your views on our service. We will never ask you for your personal finances or bank details.

Following the survey, a member of our team may follow-up with you to understand your feedback in more detail or to resolve any outstanding issues you may have. You can let us know in the survey whether or not this would be ok.

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Add your signposting title here… Money worries?

When you find yourself in financial difficulty it's hard to know who to turn to for help. Here at Ulster Bank we are committed to helping our customers when they find themselves struggling to cope financially.

 

It is important to know that you are not alone so please talk to us and we will be there to help.

Find out more
Have questions about Brexit?

Visit our hub to find information on Brexit and see what it may mean for you.

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Before you go... Did you find what you were looking for?
Give us feedback

If there is something you think should be included in the Support Centre that's not there at the minute then please let us know via our online feedback form

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