For all your customer service support needs
Cora never sleeps. Our customer service digital assistant is available 24/7, dealing with questions, or getting you to the right place in no time.
You’ll find Cora in the ‘Need help?’ pop up on the right hand side of our webpages or in your mobile app by tapping on 'Help' followed by 'Message us'.
So now you know where to go first for answers.
Find out what our customers have been asking us.
Complaints
At Ulster Bank we always strive to do our best for our customers but on occasion we can get things wrong and we would like you to give us the opportunity to put things right.
Compliments
If you have had fantastic service from Ulster Bank then get in touch and tell us about it.
"I had a great web chat. Very informative and gave me more information. I am very likely to move to Ulster Bank after this."
We value your opinion, and from time to time contact our customers to obtain feedback on our products and services.
At Ulster Bank we are passionate about ensuring that you receive great customer service and your feedback helps us to continuously make improvements.
We routinely contact our customers to understand how we are doing. You may be contacted by email or telephone for your feedback on the service we provide.
We have a number of research partners to help us including Coyne Research, FACTs International, Watermelon Research and RED C Research.
We have designed our email surveys to be as short and as simple as possible. We will only ask for your views on our service. We will never ask you for your personal finances or bank details.
Following the survey, a member of our team may follow-up with you to understand your feedback in more detail or to resolve any outstanding issues you may have. You can let us know in the survey whether or not this would be ok.
When you find yourself in financial difficulty it's hard to know who to turn to for help. Here at Ulster Bank we are committed to helping our customers when they find themselves struggling to cope financially.
It is important to know that you are not alone so please talk to us and we will be there to help.
Visit our hub to find information on Brexit and see what it may mean for you.
